Associate Control Center Administrative Support, Seasonal

Req Id: 422122

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

**Name and description of the hiring department**:
The Associate must create, validate and monitors all requests in various computer systems. It ensures data integrity, plans and manages requests in a timely manner. She sees to the supply of the material. She is the liaison between Bell Canada and the various stakeholders (Suppliers, partners, internal and external customers). She needs to keep some files up-to-date while providing additional information and support to the different groups involved throughout the work process.

**Job Duties / Accountabilities**:

- Review all documents to ensure that the information they contain are complete and accurate
- Analyze, detail, validate and take action to process corrections if required
- Create, track and close all related files in various systems
- Provide all relevant information
- Coordinate with various internal and external stakeholders, all components related to the delivery of equipment and ensure the installation of configurations
- Provide status to the various stakeholders on the progress of the supply of the equipment
- Analyze and produce various reports
- Deal with customer escalation complaints and requests related to orders and to the equipment
- Provide support to internal and external clients and create different reminders
- Evaluate the validity of requests by ensuring that they respect criteria and prioritize accordingly
- Study differences and eliminate obstacles
- Analyze, clarify and resolve any discrepancies
- Identify and resolve any difficulties with different stakeholders
- Good learning skills

**Essential Qualifications / Competencies**:

- Knowledge of English and French required
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Able to work under pressure
- Ability to communicate effectively, both verbally and in writing, with different internal and external stakeholders
- Ability to interact and collaborate with internal and external stakeholders

**Preferred Qualifications / Competencies**:

- Good knowledge of the external network
- Practical knowledge of the following systems: CMIS, CMS, ACUT, Job Status Viewer, Click

**Working Conditions**:

- Work schedule; Monday to Friday, daytime schedule

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union

**Job Status**:Summer Student

**Job Location**: Canada : Quebec : Montreal

**Work Arrangement**: Remote

**Application Deadline**: 02/21/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

Created: Canada, QC, Montreal

**Bell, one of**Canada's Top 100 Employers.