Front Desk Agent, Urgent, Call for The Job

2 days ago

Leduc, Canada Crystal Star Inn Full time

Looking to hire a new hotel front desk agent to join our team Starting $17-18/hr for an experienced person.

Required to work through every Holiday Including Christmas (Will get extra overtime on those days)

Shifts are:
Monday evening 4:30pm-12:30am

Tuesday evening 5:30pm-12:30am

Thursday morning 8:30am-4:30pm

Friday morning 8:30am-4:30pm

Saturday morning 8:30am-4:30pm

Sunday morning 8:30am-4:30pm

Job is located in Leduc, Alberta a few minutes away from the Edmonton International Airport.

(We try to keep people as long as we can in a family environment, we are not another hotel/corporation with rotating staff, this will be a long term secure position, if you're looking for short term position please look elsewhere)

Accommodation available at nearby sister property if required.

Please read the requirements before applying, **minimum 1 year of night audit experience from a hotel or motel is required.**

**JOB REQUIREMENTS**:

- Strong knowledge of hospitality industry methods, practices, and techniques
- Knowledge of accounting practices and principles
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Knowledge of building up reviews from customers for the property
- Analyze and interpret the needs of clients and offer the appropriate solutions
- Conflict resolution, negotiation, and objection handling skills
- Able to build and maintain lasting relationships with corporate clients and customers

**DUTIES**:

- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
- Hotel security
- Post all daily room and outstanding charges.
- Take over from the evening cashier, checking and accepting float and takings.
- Accept and lock away keys from various departments.
- Prepare Credit Card/Charge Card summaries.
- Maintain a high standard of personal hygiene and appearance.

**Call Josh at 780-975-5265 after 10:30 am**

**Job Types**: Full-time, Permanent

Pay: $16.00-$17.00 per hour

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Leduc, AB T9E8B7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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