Front Desk Agent

**Front Desk Agent Job Description**

**Our business is Hospitality**Only 5 minutes from the Edmonton International Airport, the **Best Western Premier Denham Inn & Suites**is a full service hotel in vibrant downtown Leduc that is under the Denham Hospitality Organization. The **Best Western Premier Denham Inn & Suites** features 95 rooms with a beautifully updated **O’Brian’s Restaurant,** **Jonathan’s Lounge,**& over 5,000 square feet of newly renovated banquet & meeting space.

We are searching for a dynamic individual who is energetic, engaging, organized, and flexible with their time and is passionate with delivering superior customer service.

If that is you, we have an exciting career opportunity for a talented hospitality individual in our organization with a culture that is rooted in our values and leadership accountability that will pave way for your growth and development as an ambassador of our hotel.

**Qualifications**:

- Strong Customer Service Skills
- Ability to clearly communicate in English, verbally and written.
- Hospitality Management Diploma or similar is a strong asset.
- Previous experience of minimum 1 year preferred in a hotel setting, but we are happy to train the right individual
- Able to problem solve, skilled in decision making, handle multiple guest types, remain calm under pressure, and possess a Can Do Spirit.
- Working knowledge of Microsoft Office
- Comfortable working with databases and various software programs (Jonas Chorum, Micros)
- Ability to multitask with competing demands
- Professional appearance and attitude
- Learn Night Audit procedures
- Any additional duties assigned by superior.

**What we have to offer**:

- An environment committed to giving Legendary Service to our guests and to our colleagues
- A friendly and helpful team of individuals; training and development, career advancement opportunities
- A competitive salary, Excellent Benefits, an RRSP program and Employee discounts

**Position Details**:
FT, Permanent, rotating schedule which includes weekdays, weekends, mornings, evenings, graveyard and holidays.

Availability:
Must be available for

Morning shift 7.00am-3.30pm

Afternoon shift 3.00pm-11.00pm

& occasional Night Audit.

**Customer Service**:Register arriving guests and assign rooms, take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Process guests' departures, calculate charges and receive payments. Provide and communicate information regarding rooms’ status and special guests to other departments. Communicate with the other agents during shift change any information or issues from day to day operations.

**Other**:Balance cash and complete balance sheets, cash reports and related forms. Maintain occupancy statistics. Follow emergency and safety procedures. Process take-out and on-line orders for the outlets.

**Location**:5207 50 Ave, Leduc, Alberta T9E 5V3

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

Pay: $17.00-$18.00 per hour

Expected hours: 40 - 42 per week

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match

Work Location: In person