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Assistant Store Manager I

2 weeks ago

Tsawwassen, Canada Coach Full time

**Assistant Store Manager**
- The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach's standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store's environment. _

Sample of tasks required of role:

- SALES _

ï‚- Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values

ï‚- Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store's performance at all times and achieves sales

ï‚- Productivity Management: holds the management team accountable for personal productivity and management contribution

ï‚- Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager

ï‚- Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics

ï‚- Brings best self to work through Coach's Guide to Style; ensures all associates follow expectations

ï‚- Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)

ï‚- Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed

ï‚- Develop team to build long-term relationships with customers to drive business

ï‚- Takes initiative; has a high level of ownership and accountability for results of self and others

ï‚- Works directly with the Store/District Manager to protect and drive the needs of the business

ï‚- Ensures all daily tasks are completed without negatively impacting service of Coach standards

ï‚- Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate

ï‚- Builds trusting relationships with peers and team; acts as advocate for the Brand

ï‚- Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance

ï‚- Delegates and empowers others

ï‚- Creates enthusiasm and positivity for a shared vision and mission

ï‚- Recognizes and values individual performance
- OPERATIONS: _

ï‚- Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager

ï‚- Resolves performance problems using appropriate communication, coaching and counseling techniques

ï‚- Adheres to all retail policies and procedures including POS and Operations

ï‚- Leverages / understands Coach's tools and technology to support Service and Operations of store

ï‚- Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench

ï‚- Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention

ï‚- Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)

　

ï‚- Interacts and communicates with Lead Supervisor and Store Manager

ï‚- Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met

ï‚- Adheres to all retail policies and procedures including POS and Operations

ï‚- Leverages and understands Coach's tools and technology to support Service and Operations of store

Additional Requirements:
**Experience**: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.

**Education**: High school diploma or equivalent; college degree preferred.

**Technical**: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)

**Physical**: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

**Schedule**: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule,