Assistant Store Manager

**Company Overview**

MUJI CANADA LIMITED is the Canadian subsidiary of MUJI, a globally recognized brand founded in Japan in 1980. We pride ourselves on offering a diverse range of high-quality products that emphasize simplicity and functionality for everyday needs. MUJI’s full name, Mujirushi Ryohin, loosely translates to “No-Brand, Quality Goods”, underscoring its enduring commitment to modesty, affordability, and quality. While varying significantly in purpose and use, MUJI products are marked by the quality, craftsmanship, knowledge, expertise, and skill that is embodied in being able to get something very simple, very right.

MUJI continually strives to embody business practices that demonstrate a commitment to our communities and environment. We seek for our future MUJI team members to be aligned with this very same brand ethos to create a positive impact in all of our communities, neighborhoods, and networks.

**Summary**

Reporting to the Store Manager, the Assistant Store Manager’s main goal is to achieve sales and profit increase as well as ensure customer satisfaction by using their skills and experience, in accordance with company guidelines and substitute for the Store Manager in their absence.

**Roles and Responsibilities**

**Visual Merchandising**
- Assist in the layout and display of merchandise in line with MUJI U.S.A’s visual standards
- Maintain a high level of cleanliness throughout the store at all times
- Use weekly reports to maintain detailed stock information for practical display use
- Be conversant in all product knowledge and communicate information to staff
- Be aware of all advertising to appropriately inform staff and promote products
- Support sales by implementing proper face-map control

**Customer Service**
- Promote total quality service at all stages of sale
- Deal promptly and efficiently with customer complaints and in accordance with MUJI U.S.A’s policy
- Communicate customer views and reactions to Store Manager and Head Office, when applicable
- Ensure all areas are appropriately staffed at all times of the day and all customers’ needs are met
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery

**Merchandising Stock and General Administration**
- Help plan and run promotional sales
- Oversee stock supervisor in the maintenance and replenishment of stock, transferring and receiving stock and stockroom organization
- Complete and maintain ‘Leave Request’ forms for personnel
- Ensure staff breaks are rotated daily and adhered to
- Responsible for exercising control over all company assets and assisting in the inventory process
- Be fully conversant with the MUJI interface
- Be fully aware of Company’s Key Performance Indicators (KPI’s) and key calendar dates
- Manage inventory by determining appropriate inventory levels; anticipating customer demand
- Prepares requested reports
- Ensure customer satisfaction by seasonal merchandising presentation

**Sales**
- Introduce and promote all categories of merchandise demonstrating consistently high standards in all areas of branch operations
- Track and communicate both store and company budgets, assuring that all staff maintain an appropriate awareness
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise

**Team Management**
- Provide support to the store manager in recruiting new staff in accordance with MUJI U.S.A. procedures.
- Work with the store manager to ensure all staff receives appropriate and necessary training to perform their duties at a high standard.
- Assist store manager in organizing staff schedules to achieve the most effective coverage, ensuring that overtime is minimized

**Point of Sale**
- Maintain superior knowledge of point of sale system
- Guarantee end of day procedures are followed in line with MUJI U.S.A. guidelines

**Staff Training**
- Work with the manager to perfect the customers journey with focused customer service training and best seller information.
- Work with Manager in the general security of stock regarding customers and staff.
- Maintain awareness of security with all staff members. Seek to heighten awareness on shop floor
- Ensure incident reports are filled to record any unusual occurrence
- Trains store staff by reviewing and revising orientation to products and sales training materials, delivering training sessions, reviewing staff job results and learning needs with store manager

**Health & Safety**
- Ensure company policy on Health and Safety is adhered to
- Maintain profits by ensuring a clean sales floor and store environment

**Security**
- Takes responsibility for security of the store as well as stock and cash and escalate any issues.
- Limit stock losses to the minimum working with commercial averages (maximum of 2% of sales)

**General**
- Flexibility to work varied hours