Relationship Manager

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Relationship Manager
- Feb 14, 2025

**Location(s)**: Cottonwood Branch

**Job Type**: Full Time

**myWork Options**: In-person

**Starting Salary Range**: $63,000-75,000

**Background Screening Requirement**:

- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References

**Job Purpose**
- At most Financial Institutions this position is normally called a Senior Financial Advisor, but at Coast Capital Savings, we call this role a Relationship Manager. From identifying lending/credit and investments opportunities, to day-to-day banking needs for our members, the Relationship Manager is a Coast Capital ambassador in our branches, putting members first and finding solutions to their unique financial needs. Through championing Coast Capital’s values and purpose, the Relationship Manager will support new member acquisition while deepening relationships with existing members through providing trusted advice. Join a leader in the financial services that provides simple financial help with our innovative products and services.

**Accountabilities**
- Get to know your members on a deeper level by asking the right questions so you can deliver a positive and unexpected customer experience.
- Use your banking expertise to match your customer’s needs with our high-quality core banking, lending, and investment options.
- Collaborate with other teams in the branch to uncover and refer general insurance, complex investment needs, personal insurance, and small business needs.
- Engage your customers in the “Where You’re at Money Chat” and maximize every opportunity to help customers manage, save, grow, and protect their financial well-being.
- Help Coast change the way Canadians feel about banking, forever.

**Skills & Qualifications**
- Experience helping customers in either a bank or a credit union for a minimum five years.
- Post-secondary education in finance, business administration or a related field.
- Investment Funds in Canada is a requirement.
- Solid understanding of day-to-day banking, complex investment, and lending products.
- You are a sales pro and have an x-ray vision to spot sales and referral opportunities.
- You like to build relationships with a wide variety of people and want to help them with simple financial needs.
- You are a multi-tasker, able to prioritize and organize what needs to get done coupled with a high attention to detail.a

**Equity, Diversity & Inclusion at Coast Capital**

Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement.**We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- **Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- **Benefits that flex to the needs of you and your family.** We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- **Retirement options.** We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
- **Mortgage and auto financing benefits**. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- **Real Recognition**. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
- **An award winning culture**. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
- **We reinvest 10% back into the community.** When we do well, our communities do well. T