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Client Relationship Manager
2 weeks ago
**Job description**
Established in 1994, TeksMed Services Inc. is a award winning Disability Management consulting firm, offering employers across Canada a complete solution to their occupational/non-occupational disability claims management needs. We focus on ability, not disability; provide fast, world-class health care, and assist in establishing an early and safe return to work.
**Position Overview**
**Duties**:
Maintain records of client interactions such as recording details of discussions, comments, meetings, requests, and other relevant information by ensuring accuracy and inclusiveness
Prepare, arrange and present detailed and accurate reports for clients
Prioritize client interaction and visitation by the value segment
Return all client calls within 24 hours
Handle day-to-day client services functions for the assigned client portfolio
Address client concerns and remedy the situation by finding an appropriate resolution
Actively seek growth opportunities within the assigned client portfolio and execute sales
Solicit client testimonials
Update, organize and gather data from the internal claim management system as well as various provincial compensation board sites
Setting up new client accounts within TeksMed systems and developing the necessary documents and materials for process implementation
Coordinate client meetings and report schedules
Correspond with the various compensation boards
**Qualifications**
Post-secondary education or equivalent relevant experience
Proven critical thinking and problem-solving abilities
Ability to source, interpret and present data in a comprehensive way
Excellent verbal and written communication skills, along with presentation skills
Strong time management and organizational skills
Demonstrated computer software skills and strong knowledge of Microsoft Office
Ability to work independently and as a part of a team
Must have a valid driver’s license and access to a reliable vehicle
**Operational Knowledge**
Knowledge of how to promote and explain service based products
Understanding of TeksMed products, services, and benefits
Exercise basic math logic and reasoning to assist in the negotiation
Recognize the processes for providing quality client care services
Pay: $45,000.00-$55,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Work Location: In person
