Networking Technician

14 hours ago

Edmonton, Canada Greatway Telecom Ltd. Full time

**Job Overview**

**Duties**
- Install, configure, and maintain local area networks (LAN) and virtual private networks (VPN) to ensure reliable connectivity.
- Provide IT support by troubleshooting hardware, Cabling and software issues related to networking equipment.
- Monitor network performance and security, implementing necessary updates or changes to firewalls and other security measures.
- Assist users with help desk inquiries, offering exceptional customer service while resolving technical problems.
- Conduct regular maintenance on computer hardware and networking equipment to ensure optimal functionality.
- Document all network configurations, changes, and incidents in ServiceNow or similar ticketing systems for tracking purposes.
- Collaborate with team members to identify areas for improvement in network infrastructure and support processes.

**Requirements**:

- Proven experience in computer networking, including some knowledge of LAN, VPN, firewalls, and desktop support.
- Familiarity with IT support practices and help desk operations.
- Strong customer service skills with the ability to communicate technical information effectively to non-technical users.
- Experience with IT service management tools is preferred.
- Ability to troubleshoot computer hardware issues effectively.
- Strong analytical skills with attention to detail in diagnosing problems.
- Preferring relevant certifications in networking or IT support (e.g., CompTIA Network+, Cisco CCNA) are a plus point.

Join our team as a Network Technician where you will play a crucial role in maintaining the integrity of our network systems while providing top-notch support to our users.

**Job Types**: Part-time, Fixed term contract, Casual

Pay: From $20.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Work Location: In person

Application deadline: 2025-06-24

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