Medical Office Assistant

2 weeks ago

Spruce Grove, Canada 360 Wellness Full time

**POSITION HOURS**:
**Hours are flexible but looking for 2-4 days a week. Mostly evenings and Saturdays.**

360 Wellness is a busy clinic providing chiropractic, physiotherapy, acupuncture, and massage therapy services. This position is required to start immediately, is based in Spruce Grove, Alberta and reports directly to the manager/clinic owner.

We absolutely need someone who has open availability and who can work days/evenings and weekends if needed.

**Responsibilities**:
1. Introduce yourself to new patients in the waiting room.

2. Ask Patients if they would like coffee/tea/water.(if allowed as per covid policy)

3. Provide paper work for new patients and explain to them what needs to be filled out/and how.

4. Provide reoccurring patients SOAP notes and make sure they are brought back in a timely manner. Explain to them how to fill them out and why we are asking them to fill it out each visit.

5. If patients are waiting up front for over 20 minutes, ensure you let the Doctor know ASAP.

6. If a patient misses their appointment - call them within 15 minutes and ask them if they would like to book another day that would be suitable for them.

7. Manage your patients - ensure they are all coming off therapies at different times so the front end does not get congested.

8. File away all Chiropractic files/Soap notes during the day and before the end of your shift.

9. Communicate with front desk as to what services were done on each patient.

10. When the 2nd phone line rings and front desk is busy with patients or on the phone, answer it and book people in on the 2nd computer.

11. Restock bathroom during the day - ensure it is clean and restocked throughout the day.

12. Restock Coffee area during the day - ensure it is clean and restocked throughout the day.

13. Before lunch break and at the end of your shift **File away SOAP notes**.

14. Call all new patients and remind them of their appointment for the next Chiro day. Leave notes in the system saying this has been done.

15. Before the end of your shift, empty all garbage’s on main level, wipe all of the DCP beds down and tidy up room, wipe chiropractic tables and tidy room, put all lasers away and tidy up room, turn tv off (if any). Take garbage bags to garbage bin in back before end of shift.

16. Especially during winter months, ensuring the front reception area stays clean and tidy. (Sweep and mop floors as needed - sometimes several times a day if muddy.)

17. Recall list needs to be printed each Friday and given to each Doctor. Recalls need to be made during the following week **before** the Friday. Communicate with the Doctor as to the status on the recalls.

18. Maintaining a positive and professional attitude at all times with patients, providers and other staff members.

**Required Experience**:

- 1 to 3 years of administrative experience
- Medical Office Assistant Diploma
- Previous clinic experience is an asset
- Strong computer skills
- Exceptional communication skills, attention to detail and a positive, customer service attitude is essential
- Flexibility in scheduling is required

**Job Type**: Part-time
Part-time hours: 15 per week

**Salary**: $17.00-$19.00 per hour

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Night shift

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