Hotel Duty Manager

1 week ago

Edmonton, Canada Best Western Plus Valemount Inn and Suites VALEMOUNT , BC Full time

**Summer Bonus 2.00/hr**

**Join us for adventure, exploration and career growth opportunities at Valemount in the beautiful Robson Valley where blue skies, sparkling lakes, rushing rivers and snow-capped mountains are at your doorstep.**
- **Only applicants with a valid work permit, permanent resident or citizen will be considered for this position** _

**Job Summary**:As part of the leadership team at the hotel you will ensure consistently exceptional service to guest, efficient and effective operations and maintains a positive working relationship with all departments.

**Role and Responsibilities**:
Assist with all duties of the front desk operation, including reservations and guest services. Responsible for ensuring common areas of the hotel are well maintained and able to step in and help with all departments.

Strong communication skills and the ability to take responsibility when department managers are off will be an important part of this job.
- Supporting front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
- Support housekeeping by ensuring common areas are well maintained and meet hotel standards.
- Strives to be innovative in new programs designed to eliminate waste and increase productivity.
- Performs administrative and financial duties as required.
- Cover front desk/night audit shifts as necessary
- Supports department managers to oversee the day to day hotel operations as required.
- Contributes and supports the overall strategic goals and objectives
- Follows all safety procedures
- Weekend and evening shifts are required

**Skills, abilities and experience**:

- High school diploma or equivalent
- Minimum of one year experience at front desk.
- Previous experience in housekeeping preferred.
- Superior customer service and public relations skills.
- Strong organization and time management skills.
- Ability to communicate clearly and effectively with customers, co-workers, and managers.
- Ability to work a flexible schedule, including weekends and holidays.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
We are following provincial health regulations.

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Housekeeping: 1 year (preferred)

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