Manager On Duty/ Duty Manager

2 days ago

Edmonton, Canada Coast Hotels Full time

Your company, your values, your career
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Duty Manager contributes to the overall success of the hotel by encouraging and promoting a high-performance culture within the Front Office team. They ensure high levels of Guest Service standards, support and execute all corporate strategies, and promote a work environment that exemplifies Coast Hotels Core Values. The Duty Manager is responsible for providing support and leadership to the Front Office team and all hotel departments.

**Responsibilities**:

- Ensures superior customer service levels are maintained by all Front Office team members
- Follows and complies with Coast’s cash handling policies and procedures
- Enforces and implements Front Desk procedures and supports Front Desk/Bell/Concierge and Valet teams in the absence of the Front Office Manager
- Resolves customer concerns promptly, professionally, and in a diplomatic manner
- Ensures that the Front Office team is trained in all Coast standards
- Assists with performance reviews and coaching of the team
- Ensures effective relations and communication with other departments
- Handles the hotel’s Fire Safety and aids with all emergencies
- Maintains and monitors room inventory, availability and educates the team on rates and promotions
- Other duties as required and assigned

**Skills/Knowledge/Experience**:

- Secondary School Diploma
- Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience an asset
- Minimum 1 year in a hotel leadership role
- Self-motivated team player with demonstrated interpersonal & leadership skills
- Ability to excel and perform well under pressure
- Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment
- Excellent communication and organizational skills
- Advanced working knowledge of Microsoft Office Suite, and PMS software required
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule, which includes evenings, weekends, holidays, and some overnights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST

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