Automotive Service Advisor

2 weeks ago


Kitchener, Canada Scherer Chevrolet Buick GMC Full time

**Experienced Automotive Service Advisor**

Scherer Chevrolet Buick GMC is a family-owned and operated car dealership that has faithfully served Kitchener and area customers for more than 35 years, and our business is growing. We are currently looking to add an experienced **Service Advisor** to our team.

Do you take customer service to the next level? Are you an expert in everything automotive?

**Service Consultant Responsibilities**:

- Welcome every customer with top-level customer service.
- Assess customer vehicle needs
- Write Up Work Orders
- Recommend Additional work required to customers
- Excellent communication with Technician, Advisors, and Manager
- Communicate with the customer while their vehicle is repaired
- Arrange transportation with our dealership shuttle service
- Closing And Cashiering Work Orders
- Customer satisfaction survey must be kept at an excellent level

**Service Consultant Requirements**
- Ability to answer customers' questions on the phone
- Ability to encourage vehicle service/maintenance and problem prevention with customers
- Knowledge of automotive systems and ability to explain systems and repairs to customers
- Ability to properly document customer concerns on customer service orders
- Knowledge of warranty and service/insurance policies
- Ability to estimate time of service or repair job for purposes of efficient scheduling

**So what’s in it for you?**
- Great working environment
- Combined earnings salary + bonus $50000 to $80000
- Excellent benefits package
- Monday - Friday

**Salary**: $50,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person



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