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IT Operations Analyst, Burlington
2 weeks ago
Come join our growing team The IT Operations Analyst role is to support computer and network systems including hardware and software components, to ensure high levels of availability and security compliance for the IT infrastructure supporting the business. This individual also participates in the day to day operational and support activities for the end users’ requirements.
**Hybrid position**
**Responsibilities**:
- Participates in the day-to-day operational support and service delivery of the IT Infrastructure by monitoring and responding to incidents and changes through the internal ticketing system.
- Perform administration on user accounts, permissions, access rights, and storage assignment in accordance with best practices regarding privacy, security, and regulatory compliance.
- Participate in the management and deployment of Servers, Printers, Networking equipment, workstation imaging and automation, Backup systems.
- Maintaining inventory of installed software, hardware, and components on the IT Asset Management system
- Serve as a liaison between staff and the IT department to resolve issues and ensure proper documenting resolution and closing of Tickets
- Promote and champion best practices, security policies and procedures
- Perform other duties as assigned
**Competencies**:
- University degree/diploma in Computer Science/Information Technology or an equivalent education program
- Minimum 5 years working technical knowledge of network, Windows operating systems, Windows Server Operating Systems, VMware vSphere, Microsoft Group Policy Management, Backup software, ITSM/Helpdesk Applications.
- 3+ years’ experience with Microsoft Endpoint Configuration Manager (Previously SCCM) administration: Creation of Applications, Operating System Deployment, Driver Management, PowerShell scripting, Reporting.
- Ability to multi-task in a fast-pace and ever-changing work environment
- Excellent levels of problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment
- Strong technical understanding of the various hardware, software and networking systems being supported
- ITIL, MCP, CCNA Certification(s) considered an asset
**One Passion. Many Opportunities.**
**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.
**Location**:
Liebherr-Canada Ltd.
1015 Sutton Drive
L7L 5Z8 Burlington, ON
Canada (CA)
**Contact**:
Mauricio Sanchez
