Primrose Restaurant Supervisor

2 weeks ago

Banff, Canada The Rimrock Resort Hotel Full time

We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

To supervise the day-to-day operations of the Primrose Restaurant.

**Responsibilities**:

- Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
- Provide leadership, problem solving and decision making in all areas
- Provide ongoing training, motivating, and monitoring of staff
- Achieve and/or exceed sales projections
- Perform office duties such as scheduling, monthly inventory and pass-on
- Assist in ordering product
- Conduct employee performance reviews
- Provide discipline when necessary and complete required documentation
- Handle guest requests and complaints and authorize compensation when necessary
- Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
- Adhere to and enforce organizational policies and procedures
- Actively contribute to a positive and motivating work place

Physical Demands
- Requires significant walking and standing
- Frequent lifting and carrying up to 11 pounds / 5 kg
- Occasional lifting and carrying up to 22 pounds / 10 kg
- Occasional sitting and use of a computer

**Qualifications**:

- Completion of Grade 12 or equivalent
- Post-secondary education in Hospitality/Tourism is an asset
- Alberta ProServe Certification
- Previous experience working in restaurant front-of-house operations
- Knowledgeable in a variety of liquor and wines
- 1-2 years of supervisory experience
- Strong communication and interpersonal skills
- Comfortable using Microsoft Word, Excel, and Outlook
- Ability to remain composed while working in a fast-paced environment

This position receives gratuities in addition to the hourly wage.

Eligible for extended medical and dental benefits after completion of 6 months of full time employment.

Thank you for your interest in joining our team We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.

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