Operations Analyst

1 week ago

Halifax, Canada NTT DATA Full time

**Req ID**: 245260

We are currently seeking a Operations Analyst to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

The Client Operations team supports our NTT DATA BU and Enterprise partners across multiple industries in Commercial and Public Sector. We are currently seeking a Senior Specialist to join the Client Operations team, within Global Operations. The team runs the Voice of the Client Program, Client Reference Program, Client Excellence Dashboard, and quarterly and monthly reporting.

Responsibilities will include but are not limited to:

- Understand all functions performed by the Client Operations team to ensure adequate coverage, minimizing impacts to stakeholders during vacations/illness/holidays/attrition/etc.
- Management of the Client Excellence dashboard and support of other Client Operations Programs - may include training, system enhancements/testing, communications, and process enhancements
- Develop monthly and quarterly reporting
- Liaise across multiple support organizations
- Support ad hoc requests for Client Operations
- Contribute to Global Operations priority initiatives/special projects as required
- Process minded individual who will document and develop processes; ability to identify bottlenecks; work to resolve system issues; effectively implement change
- Adapt to changing priorities easily; excellent time management; able to multi task
- Self-managed individual who can effectively identify problems, determine solutions, prioritize workload, and knows when seek guidance
- Ability to communicate effectively with varying levels of stakeholders
- Works seamlessly as part of an onshore/offshore team; effectively coordinates activities and prioritizes actions with offshore

Effective use and adoption of systems and tools

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Data Operational Analyst

    1 week ago

    Halifax, Canada Virtusa Full time

    Skill: Data/Operational Analyst Tier/Designation : Tier 4 / Data Operational Analyst Key responsibility: processing user addition request running reports from UI. 2 to 3 years’ experience, with good communication skills who has operations experience, and has experience in Creating Ticket, who can track requests and close it timely. About Us: Virtusa...

  • Billing Operations Analyst

    4 days ago

    Halifax, Canada Eastlink Full time

    Business Support Systems (BSS) AnalystEastlinkDesignated Office:This Position is:100% at the designated officeEastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our...

  • Business Operations Analyst

    7 days ago

    Halifax, Canada Manulife Full time

    We are looking to hire a highly motivated Business Operations Analyst to join our team. The role will include leading the reporting of key metrics for various audiences including Senior Leadership. You will develop and maintain documentation for data and workflow improvement projects and collaborate with multi-functional teams to promote self-serve reporting...

  • Operations Analyst

    1 week ago

    Halifax, Canada Citco Full time

    Operations Analyst Halifax, Canada **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team &...

  • Service Operations Analyst I

    2 weeks ago

    Halifax, Nova Scotia, Canada OnX Full time

    Job Purpose:The Service Operations Analyst I is an entry-level technical support role that involves aiding clients and end-users who are experiencing issues with their IT systems. The Service Operations Analyst I is responsible for working in our ITSM system, responding to contacts, troubleshooting technical issues, and escalating to the appropriate teams...

  • Senior Operations Analyst, Middle Office Solutions – Treasury

    4 days ago

    Halifax, Canada The Citco Group Limited Full time

    Senior Operations Analyst, Middle Office Solutions – TreasuryJoin to apply for the Senior Operations Analyst, Middle Office Solutions – Treasury role at The Citco Group LimitedSenior Operations Analyst, Middle Office Solutions – TreasuryJoin to apply for the Senior Operations Analyst, Middle Office Solutions – Treasury role at The Citco Group...

  • Operations Analyst, Asset Management

    3 days ago

    Halifax, Canada Nova Scotia Power Full time

    The Opportunity: Company, Department: NS Power, Enterprise Asset Management Location: Halifax, NS; Other Closing Date: November 19, 2024 At Nova Scotia Power, our people are our greatest source of energy. We have a passion for energy—producing and delivering it safely and reliably to our customers across Nova Scotia, every day. We’re hiring...

  • Senior Operations Analyst, Middle Office

    4 days ago

    Halifax, Canada The Citco Group Limited Full time

    Senior Operations Analyst, Middle OfficeJoin to apply for the Senior Operations Analyst, Middle Office role at The Citco Group Limited.Job Description: The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since 1948, leading to the evolution of the asset servicing sector. Our pioneering...

  • Epic Payer Platform Operations

    7 hours ago

    Halifax, Canada Compunnel, Inc. Full time

    A healthcare technology organization is seeking an Epic Payer Platform Operations Analyst to manage daily operations for Epic’s Payer Platform. Responsibilities include administration, configuration and monitoring of workflows for healthcare interoperability, supporting EDI transactions, and collaborating with interface teams for secure connectivity. Ideal...

  • Epic Payer Platform Operations Analyst

    6 hours ago

    Halifax, Canada Compunnel, Inc. Full time

    The Epic Payer Platform Operations Analyst is responsible for day-to-day administration, configuration, monitoring, and optimization of Epic’s Payer Platform capabilities for a health plan/payer organization. This role ensures secure, reliable data exchange and workflows between payer systems and Epic-enabled provider organizations, covering eligibility,...