Store Manager

2 days ago

Gloucester, Canada Pitapit Full time

Pita Pit is seeking a motivated, hands-on, and customer-focused **Store Manager** to lead our team in delivering exceptional service and high-quality food in a fast-paced environment. As a Store Manager, you will be responsible for overseeing all aspects of the store’s daily operations, including team management, customer satisfaction, inventory control, and financial performance.

We’re looking for someone who thrives in a leadership role, brings energy and positivity to the workplace, and is passionate about food and people.

**Key Responsibilities**

**Operations Management**
- Oversee daily store operations to ensure smooth, efficient, and profitable performance
- Monitor food preparation and service to ensure consistency, quality, and compliance with Pita Pit standards
- Maintain a clean, organized, and welcoming store environment
- Ensure adherence to all food safety and sanitation standards
- Open and close the store, managing cash handling and securing the premises

**Staff Management**
- Recruit, hire, train, and develop team members
- Create and manage staff schedules to ensure optimal coverage
- Supervise, motivate, and coach employees for peak performance
- Conduct performance evaluations and implement disciplinary action when necessary
- Foster a positive, respectful team culture

**Customer Service**
- Deliver an outstanding guest experience through friendly and efficient service
- Handle customer complaints and resolve issues promptly and professionally
- Monitor customer feedback and implement improvements to enhance satisfaction

**Inventory & Cost Control**
- Order, receive, and manage inventory of food, supplies, and packaging
- Monitor food and labor costs to stay within budget
- Minimize waste through effective inventory rotation and portion control

**Sales & Financial Management**
- Analyze sales reports and track store performance
- Set and meet sales goals and KPIs
- Manage daily cash handling and deposit procedures
- Ensure accurate POS usage and reporting

**Marketing & Community Engagement**
- Promote the store through local marketing initiatives and community outreach
- Coordinate in-store promotions and special events to increase traffic and sales

**Qualifications**
- High school diploma or equivalent required; post-secondary education in business or hospitality is an asset
- Minimum 2 years of experience in food service or quick-service restaurant management
- Strong leadership, communication, and interpersonal skills
- Proven ability to manage a team and drive results
- Excellent organizational and problem-solving abilities
- Must be able to work a flexible schedule, including evenings, weekends, and holidays
- Basic proficiency with computers and POS systems

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Licence/Certification:

- Food Handler Certification (required)

Work Location: In person

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