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Service Appointment Coordinator/ Receptionist

2 days ago

Kamloops, Canada Cam Clark Ford Lincoln Full time

_**An excellent opportunity with a quickly growing, dynamic business **_

The Cam Clark Auto Group is seeking a **Service Appointment Coordinator / Receptionist** for our Kamloops Mazda location in **Kamloops, BC**.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well
- **You will be accountable for**:_
- Answer phone calls and schedule customer appointments.
- Discuss details of requested service with customers (i.e. What is involved, length of time required).
- Telephone customers to remind them of upcoming appointments.
- Communicate customer feedback to service advisor or service manager.
- Control incoming customer traffic by assigning customers to service advisors.
- Inform customers of expected wait times.
- Inform service advisors of upcoming appointments and schedules.
- Make changes to customer information in the database as required.
- Schedule first service appointment for newly sold vehicles.
- Coordinate shuttle services for customers as required.
- Explains benefits of fixed appointment.
- Check system for outstanding recalls, in service dates and extended warranty and vehicle.
- Contact special order parts customers and confirm appointments, or if parts have not arrived re
- book appointment.
- Other Duties as assigned.
- **To be successful in this role, you must have**:_
- Confident and professional phone manner
- Strong computer and Internet skills
- Detail-oriented and excellent organizational and multi-tasking skills
- Strong record of positive customer satisfaction results
- Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
- Proven ability to work cohesively with employees and managers as part of a team.
- **We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted**_**.**

**Job Types**: Permanent, Full-time

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Kamloops, BC V2C 4A9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person