Enrolment CRM Specialist

with **Cover letter, Resume and include a Statement that articulates their Faith Perspective** and its relation to the mission of Redeemer University.

**The Position**

The Enrolment CRM Specialist is a critical front-line role responsible for the precise implementation and maintenance of the CRM system, Slate. This full-time position ensures the operational integrity and efficient execution of all Slate-based activities, directly supporting recruitment, admissions, and communication efforts. The CRM Specialist is instrumental in building and maintaining the technical infrastructure within Slate that enables the Admissions Office to connect effectively with prospective students.

**Vacancy Type - New Position**:

- This is a 100%FTE role_

**Responsibilities**

**CRM System Management & Optimization (60%)**
- Accurately build, update, and maintain all forms, communications, portals, and automated workflows within Slate.
- Ensure the accuracy and consistency of prospect and lead data within Slate.
- Perform regular data reconciliation tasks, troubleshooting data inconsistencies and errors, and ensuring appropriate activities and interactions are associated with prospect records.
- Execute automated data imports, exports, and batch processes between Slate and external platforms to facilitate timely and accurate data transfers. Ensure data sources are properly imported and integrated into Slate.
- Provide direct technical support and troubleshooting for Slate users including prospective students/applicants, staff users in the Admissions & Financial Aid department, and other campus users, addressing immediate operational needs and issues.
- Implement and adhere to institutional policies and data security standards in all Slate activities, including executing data retention and archiving protocols in line with departmental policies.
- Serves as a Slate Captain, keeping up-to-date with system changes and best practices in Slate. Assists with system testing, upgrades, and the implementation of new features or modules.

**Operational Support (30%)**
- Oversee the work of the Applications Coordinator
- Assigning tasks related to data reconciliation, including overseeing the resolution of error logs in integrations between Slate and other systems
- Troubleshooting any processing or data-entry related issues in Slate
- Set up and execute communication flows within Slate, particularly those tied to forms and events. Ensure recipient lists for digital and print campaigns sent from Slate are precise and aligned with provided criteria.
- Build, update, and run all forms, communications, and follow-up surveys for Campus Visit Events within Slate.

**User Training & Documentation (10%)**
- Assist in developing and maintaining operational documentation for technical functions carried out by Admissions & Financial Aid staff
- Deliver pre-developed Slate training sessions, guides, and documentation for internal users to ensure effective system utilization.

**Preferred Skills and Attributes**
- Experience with Slate CRM highly preferred
- CRM administration or related experience, preferably in higher education a plus
- Strong understanding of CRM best practices and data management
- Excellent problem-solving and project management skills
- Ability to explain technical concepts to non-technical users effectively
- Highly self-motivated, organized and demonstrate responsibility in your work
- Previous management experience as a plus

**Education, Training & Certifications**
- A relevant Baccalaureate degree (e.g. English, Business Marketing, Media and Communications, etc.)

**Other Requirements**
- Understanding of Redeemer University (mission, values, and Reformed Christian identity)

**The Application Process**

**Position reports to**: Manager, Admissions Operations

**Anticipated start date**: ASAP

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Work from home

Ability to commute/relocate:

- Ancaster, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person