Responsible Gambling Host

2 weeks ago

Hamilton, Canada SkyCity Entertainment Group Full time

Are you known for your charismatic and enthusiastic nature? Do you find approaching, engaging and building rapport with people comes naturally to you? If you have a strong customer focus and a mature and empathetic outlook then this could be a fantastic opportunity for you to join a brand-new team at SkyCity Hamilton

**The Role**:
Host Responsibility is fundamental to our ability to operate as a business, and SkyCity is committed to providing a safe and enjoyable environment for all our customers and employees by ensuring our positive culture delivers excellent Host Responsibility. In line with this and with the support of our new facial recognition technology, we have created a team to maintain and enhance our leading approach to Host Responsibility so are seeking exceptional people-orientated Hosts to join our team on a full time basis.

**What does a Responsible Gaming Host do?**
- Proactively monitors uncarded continuous play customers and actions play alerts where necessary
- Actions all Facial Recognition Long Stay alerts
- Proactively engages with customers in the gaming areas
- Provides Host Responsibility information to customers as and when required

**What makes a great Responsible Gaming Host?**
- Well-demonstrated customer service experience with an approachable and friendly demeanour
- Strong interpersonal and communication skills
- The ability to interact with a wide range of people and the confidence to build relationships
- Sensitive to others needs and be able to show empathy and concern even in difficult situations
- Excellent attention to detail and strong situational awareness
- Accurate data entry and PC skills
- The ability to speak additional languages would be advantageous as would experience in a gambling environment.

**The must-have's**
- The availability to work rotational shifts within a 24/7 operation
- Be over 20 years of age
- Have a clear credit history and criminal record

**The perks**
- Free health insurance through Southern Cross
- Meals in our staff cafeteria from $2.50
- Access to free or heavily subsidised parking
- Discounts across site and with 3rd parties
- Plus, MANY more
- The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs._

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