Technical Customer Support Specialist

**Join Teleperformance - Where Excellence Meets Opportunity**

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

**Why Choose Teleperformance?**

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

**Become Part of an Exceptional Team**

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

**About Us**

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

**Our Work Culture**

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment
- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder.

**About the job**

We are looking for talented customer service specialists, passionate about customers to join our team.

We are currently hiring for this remote work from home opportunity for the provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.

**Responsibilities**:

- Provide first level technical solutions in regards to installation, operation and maintenance of products.
- Answering inbound customer queries.
- Build and maintain positive customer relations by offering personalized solutions.
- Ensure requests are handled appropriately by coordinating with various functions within the company
- Schedule service calls and follow up with customers/clients
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer

Qualification:

- Associate’s degree or certification from an accredited program for technical and/or clinical education required
- Experience with the use of electronic documentation systems required
- 2 years in technical or clinical/medical based device support roles
- Previous contact centre experience is an asset
- Must be at least 18 years old
- Excellent communication/comprehension skills
- Ability to type 30 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired **- Wi-Fi connections are not permitted**

**Be One of Our People**:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

**Job Application Accommodation**: