Manager, Team Assistants

**Job Description**:
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

CARE AND BE CARED FOR - THIS IS YOUR HOME
Reporting to the Director, Patient Services, the Manager, Team Assistant position is responsible for the implementation of the strategic and operational directions associated with the management of Ontario Health atHome Programs.

What will you do?
- Manages a team of Team Assistants to deliver quality patient care within a specific geographic and program area.
- Monitors and manages the workload of direct reports.
- Approve/Deny all leave requests for direct reports (e.g. vacation, education leaves, etc.).
- Inform the HRIS Coordinators of relief staffing needs.
- Responsible for approval for overtime and planned absences.
- Responsible for the recruitment, hiring, orientation, mentoring and performance management of Team Assistants.
- Evaluates the performance of Team Assistants based on specific performance objectives to ensure work quality and consistency and provides feedback regarding job performance to the Director.
- Extrapolates reports from Quadrant to monitor absenteeism.
- Responsible to ensure that Team Assistants maintain Outlook calendars on a daily basis and indicate staff members that are absent and which Team Assistant will be covering the empty desks.
- Responsible to complete the Operations Report on a monthly basis, which records staff activities, workload, and the frequency of casual Team Assistants covering full time desks. In addition summarizes challenges, trends, union interaction, etc.
- Chairs Team meetings approximately every two months. Assigns minute taker.
- Assists in the establishment and ensure compliance of organizational short term and long term goals with overall corporate objectives.
- Improves the operational systems, processes and policies in support of the organization’s mission, specifically support better management reporting, information flow and management business process and organizational planning.
- Play a significant role in long term planning, including an initiative geared toward operational excellence.
- Attend regular meetings with the management team.
- Engages and leads staff in change management initiatives.
- Assists the Director, Patient Services with developing policies and procedures for Patient Services.
- Assists the Director, Patient Services as required.
- Provides education training for new initiatives.
- Review and follow up in our Risk Event Management System.
- First point of contact for step one grievances.
- Participates in chart audits.
- Other duties as assigned**.**:

- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism

What must you have?

**Educational Qualifications**:

- Degree in Business / Health Care / Public Administration or a combination of experience and education.

**Experience**
- 3 to 5 years’ of management and leadership experience in a health care environment with specific demonstrated experience in a Team Assistant role.
- Significant experience in diverse and unionized community health care environments.

**Knowledge and Skills**
- Strong knowledge of Ontario Health atHome priorities, policies, practices and service standards.
- Strong knowledge of computer systems used in Ontario Health atHome such as CHRIS, DMS, e-Referral.
- Strong knowledge of the collective agreement provisions.
- Good understanding of Human Rights and Privacy legislation.
- Familiarity of Employment Standards Act and the Occupational Health and Safety Act.
- Working knowledge of Microsoft Office programs with the ability to produce reports.
- Strong analytical skills.
- Demonstrates creativity and problem solving skills.

**Communication and Interpersonal Skills**:

- Works in collaboration with Patient Services Directors and Senior Managers
- Ability to mentor Team Assistants on policies, business processes and patient service issues.
- Frequent interaction with service provider agencies regarding rejected billings, supply orders, and provider reports.
- Participates on internal committees and working groups.
- Ability to utilize effective communication in all interactions with staff and colleagues to ensure consistent implementation of business processes.
- Excellent interpersonal, team building, diplomacy, communication and presentation skills.
- Leads teams through change.
- Develops clear, accurate correspondence to appropriate parties to ensure consistency.

What would give you the edge?
- Knowledge of services provided by Ontario Health atHome
- Ability to speak French or another second language

Hours of work:
Monday to Friday 8:30am to 4:3