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Manager, Intake Data Projects

2 weeks ago

Toronto, Canada Rogers Communications Full time

Rogers is seeking an Intake Manager, as part of their IT Data PMO team. Reporting to the Program Director, Data Strategy, this individual will be responsible for managing the intake process and reporting from Intake through to hand off to delivery (from G1 through G3). This includes managing direct reports and understanding the priority and timelines to ensure our capacity and assignment of requests within our Data & Analytics team aligns with our business partners expectations. When it doesn't ensure that the right communication is happening to reset expectations and understand the impacts of delays to assessments from our team to our business partners/project team.

**What will you be doing...**
- Manage the Data PMO intake process for new requests from Enterprise Demand management with a data impact, including gathering and processing all necessary information and documentation related to that request to understand the priority, right resourcing within our team and the timing and assignment of resources within our team to execute the requests.
- Foster and maintain relationships with business and key stakeholders - communication of process, status, and assessment results back to business Implement process improvements including updates to the Intake process, the development of SLAs, creating a demand roadmap, demand prioritization and status reporting.
- Collaborate with Rogers Data And Analytics portfolio managers, leaders and DSA's to review intake demand requests, assign demands for assessments.
- Monitor and report on intake performance and make recommendations for improvements Analyze demand intake information to provide reporting, insights, and recommendations - gather and format data into regular and ad-hoc reports, and dashboards.
- Ensure processes are well documented and are in compliance with all relevant processes.
- Collaborate with IT cross-functional teams such as Data Governance, Architecture, and Delivery to optimize the intake process Coordinate with other teams across Rogers to ensure they receive the appropriate services and support, and have awareness of the Data PMO intake team and process Coach and support BSA, while building BSA competencies and skillset.
- Provide mentoring, support, and training as needed Support documentation of requirements and Jira ticket updates Ensure demand tickets in Jira are up to date with all relevant information, documents and capture dates, notes and next steps Establish and maintain governance between Engagement Management, PMO Intake, and Delivery Teams - for awareness, process creation and decision making
- Continuously align with senior management on overall strategic vision, product delivery roadmap and user story design, development and completion oversight Establish and maintenance of standard processes, SLAs, communication, and templates for business analysis/business systems analysis practice and adherence to IIBA methodology and processes

**What you have...**
- Undergraduate degree in Business, Computer Science, or equivalent experience.
- 3+ years of experience in intake management or a related field Jira and Confluence knowledge is an asset
- Strong organizational and analytical skills
- Ability to work in a fast-paced environment Experience with Software Development Lifecycle methodologies (Waterfall and Agile).
- Knowledge and experience of how to gather technical and business requirements to support +/-100 assessments
- Ability to quickly grasp new ideas and solutions and communicate effectively with colleagues (business and technical staff) and end users.
- Excellent decision-making, problem solving, verbal and written communication skills; interpersonal and organizational skills.
- Creative problem-solver with strong process orientation, superb documentation skills, and communication skills
- Ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization.
- Familiarity with cloud technologies (AWS, Azure specifically ADF, Databricks, Event Hubs, Storage Accounts, Key vaults, Synapse and or other equivalent Data Warehousing appliances) is an asset
- Experience within the Telecommunication industry is an asset Understanding of data structure principles and data platforms is an asset
- Understanding of SQL, at least one Programming Language, ETL technologies, databases, and big data platforms
- Core Competencies: Customer service orientation; teamwork and collaboration; adaptability; initiative; analytical thinking.
- Role-Specific Competencies: Business Analysis; innovative design skills, problem-solving; workflow analysis; project management, documentation, stakeholder identification, and management Ability to express ideas and facts in a clear and understandable manner, tailoring communication to the intended audience.
- Flexible and possess a willingness to take on new projects/roles and to contribute to the team's success in a variety of capacities. Self-starter with the ab