Gis Delivery Team Lead

JANA has a progressive culture of personal and professional growth. With a vested interest in each employee’s professional growth and continuous improvement as an individual, JANA supports professional development, continuous education, industry participation and technical accreditations. Other Perks that come with joining the JANA Family include:

- High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
- Regular Social Events: Join the entire JANA Team for fun online Social Events like our Weekly Kahoot and Beer Clubeven an Easter Egg Hunt We also like to get together for in-person events such as our Annual Birthday Bonspiel, Ice Cream Parties, Holiday events, and our annual Company Picnic
- Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, AD&D, Disability coverage, as well as our great Wellness Benefit JANA also provides employees with the opportunity to get support with mental wellness, through our great Employee Assistance Program.
- Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors
- JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment, JANA employees are able to take time to rest and rejuvenate.

JANA’s GIS Delivery Team Leader is an ambitious individual that is excited by technical mentorship, problem-solving, and technology. They are experts in our clients’ use of GIS technologies and help our clients to understand and execute better approaches for utilizing geospatial data. On the path of Unmatchable Client Experience, the GIS Delivery Team Leader collaborates with the project team and the Principal Engineers to support the development and deployment of JANA’s products, and contributes to troubleshooting efforts.

Are also responsible for supporting new clients to configure ESRI GIS servers and set up the installation and integration of JANA’s products within the client’s GIS environments, troubleshooting and providing support as required. The GIS Delivery Team Lead to ensure all tasks are executed with the highest quality.

**Responsibilities**:

- Maintains and helps to lead a culture of exceptional client care, team synergy, learning, and growth.
- Supports the growth of a strong team by fostering day-to-day working relationships with cross-functional teams to ensure alignment.
- Works with client’s IT departments to configure ESRI GIS servers and set up the installation and integration of JANA’s products within the client’s GIS environments.
- Supports implementation process by providing expertise to meet client’s IT requirements and troubleshooting as required.
- Ensures Service Level Agreements to clients and stakeholders are met, understanding client and JANA responsibilities.
- Interacts with Development, Quality Assurance and Product Management at JANA, to escalate and resolve customer issues and improve the client’s experience.
- to and triage production tickets raised by clients.
- Provides updates/upgrades, applies patches and addresses issues.
- Occasional evenings and weekends support required
- Inspires the JANA team in a positive, high-performance way, demonstrating a passion for our Culture, our People, and our Mission

Technical Qualifications
- Undergraduate degree preferably in Computer Science, Engineering or equivalent experience.
- 3+ years experience administering and integrating ESRI ArcGIS Server Environments
- 3+ years proven work experience in system integration and production support
- Experience writing Python scripts for the purpose of automation within ESRI environments (i.e. ArcPy)
- Experience working with databases and writing basic SQL queries Experience administering and configuring IIS on Windows Server Environments
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**Required Skills**:

- A strong desire to continually learn new things and constantly improve
- Strong ability to communicate both in written and verbal forms
- Acute attention to detail and able to both analyze and solve problems
- Clearly articulates ideas, opinions and technical information so that the intended purpose is achieved, and the needs of the audience are met.