Part Time Customer Experience Manager

2 days ago

Winnipeg, Canada Michaels of Canada, ULC. Full time

Store - WINNIPEG-ST VITAL, MB

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

  • Part Time Customer Experience Manager

    1 week ago

    Winnipeg, Canada Michaels of Canada, ULC. Full time

    Store - WINNIPEG-ST VITAL, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Part time Customer Experience Manager-99

    2 hours ago

    Winnipeg, Canada The Michael's Companies Full time

    Part time Customer Experience Manager-99 page is loaded## Part time Customer Experience Manager-99locations: Winnipeg-840 St James Sttime type: Part timeposted on: Posted Todayjob requisition id: R Store - WINNIPEG-POLO PARK, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the...

  • Part time Customer Experience Manager-99

    2 hours ago

    Winnipeg, Canada The Michael's Companies Full time

    Part time Customer Experience Manager-99 page is loaded## Part time Customer Experience Manager-99locations: Winnipeg-840 St James Sttime type: Part timeposted on: Posted Todayjob requisition id: R00301274Store - WINNIPEG-POLO PARK, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and...

  • Part time Customer Experience Manager-99

    2 hours ago

    Winnipeg, Canada Michaels Full time

    Store - WINNIPEG-POLO PARK, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Assist Store Manager in leading and managing adherence to Standard Operating...

  • Part time Customer Experience Manager-99

    36 minutes ago

    Winnipeg, Manitoba, Canada Michaels Full time

    Store - WINNIPEG-POLO PARK, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Assist Store Manager in leading and managing adherence to Standard...

  • Part time Customer Experience Manager-99

    12 minutes ago

    Winnipeg, Manitoba, Canada Michaels Stores Full time

    Store - WINNIPEG-POLO PARK, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Assist Store Manager in leading and managing adherence to Standard Operating...

  • Part Time Customer Experience Manager-99

    1 week ago

    Winnipeg, Canada Michaels Stores Full time

    Store - WINNIPEG-POLO PARK, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Specialist

    2 weeks ago

    Winnipeg, Canada Ride Time Full time

    **Customer Experience Specialist - Automotive Sales (Non-Commissioned)** **Kickstart Your Career with Ride Time!** **What You’ll Do**: - Be a friendly and informative guide as customers explore our wide selection of 80-120 pre-owned vehicles, with no need for negotiation. Our third-party technology handles pricing to ensure fairness. - Manage customer...

  • Part-Time Customer Experience

    3 weeks ago

    Winnipeg, Canada TD Full time

    A leading financial institution in Winnipeg is seeking a Customer Experience Associate to provide exceptional customer service and process financial transactions. Candidates should possess a High School diploma and have relevant experience. Strong organizational, MS Office, and customer interaction skills are essential. This part-time role offers competitive...

  • Bilingual Part-Time Customer Experience Expert

    3 weeks ago

    Winnipeg, Canada Scotiabank Full time

    A leading financial institution in Winnipeg, Manitoba, is seeking a Customer Experience Associate to provide excellent customer service and build strong relationships. This part-time role involves listening to customers' needs, processing transactions, and promoting digital banking solutions. Ideal candidates will have proven customer service skills,...