Utility Services Strategist

Rocky View County values our employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect, and caring attitude as the over 40,000 people who call Rocky View County home.

At Rocky View County we value employee work/life balance. Staff are provided with opportunities to grow professionally while being supported with paid training, a competitive salary, benefits after 30 days, 27 paid days off in their first year, plus general holidays, a pension plan, paid sick time, and a hybrid work environment for eligible positions.

Looking for a strategic thinker with analytical and practical skills to support an expanding water and wastewater utility system in planning for future growth, presenting ideas for management efficiencies, reporting on progress. Creative and exciting projects this position will lead include: water and wastewater Servicing Strategies, Capital investment and Infrastructure planning for the County’s utilities, long range rate setting strategies, evaluating and recommending a standardized metering solution, and assessing stormwater as a potential utility. Problem solving and thinking out-of-the-box are key attributes that will be applied daily all with the lens of logic and smart business decision making. Experience with the municipal government context, water and wastewater industry, spreadsheets, and comfort with making public presentations is required.
Position Summary
Reporting to the Utility Services Manager, the Strategists demonstrate and draw on technical expertise acquired from extensive, varied and progressively responsible experience to support the Manager and Executive Director of Operations in the development of the water and wastewater growth and servicing strategies among others.
In coordination with Executive Director of Operations, the Strategist will represent the County’s Utility Services through participation in various associations, governmental, and public committees, working groups, and boards.
The Strategist is also responsible for collaborating and coordinating with business units and other stakeholders to provide an analysis, recommendation, and support for the setting of appropriate utility user rates.
Core Accountabilities
Strategic
- A key contributor to aligning departmental goals and business plans with Council strategies.
- Responsible for generating novel and valuable ideas and developing new or improved processes, methods, and systems
- Provide progress updates to Manager / Executive Director on annual objectives and anticipate the resources required to achieve them.
- Serve as spokesperson for communicating and resolving environmental issues.
- Ensure service levels and water and wastewater quality parameters can be achieve or exceed Best Management Practices
- Be well informed of everything that goes on in the Department of oversight. This includes staff, budget, corporate assets, and all other corporate resources, to help make the best use of them in order to raise the Department service levels as well as the County profile.
- Develop, implement, administer and maintain Department policies and procedures, aligned with the Rocky View policy framework.
- Assist in Department planning, development, and delivery of programs and services, and foster changes and improvements that make these programs and services cost effective and efficient delivering quality services that support and improve the quality of life of County residents and ratepayers.
- Increase the County’s utility customer base, enhance County service delivery, and to provide business analysis and recommendations as to the efficiency, effectiveness, competitiveness and scope of County utility service activities.
- Attend related meetings and the meetings of such boards, committees, authorities, commissions, or other bodies as assigned or deemed necessary.
- Be prepared and submit reports, answer questions, and provide appropriate recommendations regarding the above-mentioned areas

Leadership
- Lead by example, by providing superior customer service as well as following and promoting industry best practices and County values and objectives.
- Provide support and technical guidance, coaching and mentoring to Utility Services staff along with other internal stakeholders.
- Demonstrated leadership skills, conflict resolution, business/technical writing skills, coaching and mentoring abilities in addition to time management, organizational, problem solving and decision making ability.
- Well-developed communication and interpretation skills, with the ability to work both independently and collaboratively in a multi-disciplinary team.
- Resolve issues expeditiously and ensure that employee resources are in place and utilized effectivel