Network Administrator

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:
**Network Administrator**

**What you'll be doing**:

- Participate in Network Services Change, Incident and Problem Management activities
- Execute and follow through service changes and acceptance testing
- Manage vendors’ and service providers’ SLAs and performance
- Perform proactive maintenance for internal and external customers networks
- Take ownership of complex service issues questions to and lead their resolution
- Support and train Service Assurance, Data Center and Operations Center teams
- Identify skill gaps to management and pursue skill improvement
- Ensure network services security through compliance to standards, involvement in audits, strictly following established processes and procedures
- Maintain and improve service level and customer commitments
- Integrate new network platforms and services with existing infrastructures
- Work in collaboration with other Rogers teams and vendors to implement changes meeting targets and mitigating risk of customer experience impact due to changes
- Identify opportunities to save on support costs to management and implement as directed
- Execute network platforms improvement and development plans
- Share knowledge with peers in other Rogers teams

**What you bring**:

- 3+ years of experience with data center network engineering
- 5+ years of experience with data center network administration
- IP networking and internetworking implementation and operation experience
- Knowledge of ITIL best practices and process improvement guidelines
- Prior engineering and operations experience in service provider environment
- Exposure to technology vendor relationship management
- Experience with data center infrastructure and facilities management
- Advanced knowledge and experience with leading network technology products

**Education / Certification**:

- Post-graduate degree with courses in computer engineering, computer science or equivalent experience is preferred
- Professional certification in the area of data center network operations is preferred

**Essential Skills**:

- In-depth understanding of data center network infrastructure
- Advanced knowledge of technology within areas of responsibility
- Positive attitude with a desire to constantly improve
- Proven analytical and problem-solving skills
- Ability to function in a high pressure operational role with ongoing on-call support responsibilities
- Experience with broad range of network equipment from Cisco and Fortinet is mandatory
- Prior exposure to various network technologies (TCP/IP, LAN, WAN, VPN, MPLS, routing, switching, firewalls) is mandatory
- Knowledge of Linux/Unix and Windows operating systems is preferred
- Familiarity with load-balancing concepts and platforms is preferred
- Awareness of cloud and network virtualization concepts and operations e.g. VmWare is preferred

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: Ottawa - WFH(085), Ottawa, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Systems Administration
Requisition ID: 275798

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Corporate