Product Manager, Passenger Experience, People

Employment Type: Fixed Term Contract
Contract Duration: 13 months

About the team you are joining

This is an exciting opportunity to own and drive a training products portfolio within IATA Global Training team. Reporting to the Senior Product Manager, Airport & Ground Operations Training, the incumbent is responsible for implementing the product roadmap for the Passenger Experience, People Skills and General Management training portfolio, ensuring that the products remain relevant and attractive for the marketplace.

The incumbent in this position, while ensuring constant innovation and enhancement in accordance with aviation industry needs and departmental financial targets, will also be responsible for implementing the latest approach in learning industry across all training delivery formats supporting capacity development across all functional levels.

What your day would be like
- Execute strategic business plans for the assigned Passenger Experience, People skills and General Management Training portfolio;
- Identify, define, evaluate, and champion new product ideas/enhancements and service opportunities, and oversee their implementation;
- Develop new training products and update/enhance existing ones in line with industry needs, converting the latest industry standards and publications into relevant courses;
- Execute the marketing and sales strategies in collaboration with the sales and marketing groups, the Line of Business Head, and the Regional sales teams;
- Identify and implement cross selling and product bundling opportunities with other lines of business (Publications, Certification & Training Validation, Consulting);
- Manage the Passenger Experience, People skills and General Management Training budget and achieve financial targets;
- Oversee the product delivery process, ensuring high quality courses in accordance with the Standards defined by the Design & Quality team;
- Manage training production and distribution activities on an ongoing basis ensuring Training partners get appropriate information for them to deliver high quality training to their students;
- Provide timely financial and operational status reports and other relevant information;
- Cooperate closely with internal stakeholders and external key accounts for the coordination and accurate reflection of IATA Standards in training products.

We would love to hear from you if
- University degree in business, aviation or related discipline;
- Professional certification in adult learning would be an asset;
- Minimum 5-7 years of experience in product management, business development, or marketing/sales activities preferably in training;
- Experience in implementation of instructional design methodologies and course development especially in relation to digital learning;
- Knowledge of budgetary processes and financial projections;
- Excellent inter-personal skills;
- Ability to work on multiple tasks simultaneously in a fast-paced environment and as part of a team;
- Excellent PC skills, particularly with MS Office programs;
- Excellent oral and written communication skills in English. Knowledge of other languages would be an asset.
- Outstanding presentation and communication skills with ability to transmit messages effectively and concisely.

Travel Required: N

**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**

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**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you