Client Service Representative

3 days ago

Hamilton, Canada Driven Brands Full time

Company:Driven Brands

We invite you to join us at Driven Brands

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

**JOB DESCRIPTION**:
**Driven Brands** is seeking a **Client Service Representative** to join our growing team in Hamilton, Ontario.

MAACO Collision Repair & Auto Painting is an American franchisor of independently owned and operated auto painting and collision repair shops based across North America. With over 500 locations spread across US and Canada servicing millions of vehicles annually the business is constantly growing.

**Call Centre Hours of Operation are**:

- Monday to Friday 7am - 9pm
- Saturday 7 am
- 7 pm
- and Sunday 8am
- 5 pm

**Responsibilities include but are not limited to**:

- As an ambassador for the Maaco brand, you will answer incoming inquiries using internal information systems work closely with the Maaco Team to implement project initiatives and promotions.
- You will function as an expediter of incoming calls from customers seeking automotive services.
- Responsible for booking estimate appointments and properly managing customer information.
- Must have strong oral communication skills, exhibit patience with customers, and be flexible and adaptable to constant change

**Qualifications and Competencies**:

- Minimum 2 years of call centre experience
- Sales experiences is an asset.
- Shows predominate skills in computer literacy.
- Works well in a fast-paced environment and under moderate pressure
- Experience in the automotive industry an asset (but not required)
- Bilingualism English/French OR English/Spanish is an asset (but not required)
- Strong communication skills (reading, writing, speaking, listening)
- Good organization and time management skills
- Flexible based on the needs of the business.

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