Customer Service Representative

1 week ago

Halifax, Canada Porter Airlines Inc. Full time

Reporting to the Station Manager, Halifax; the Customer Service Representative contributes to the efficient day-to-day operations of the department.

**DUTIES AND RESPONSIBILITIES**:

- Provide high-quality customer service
- Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
- Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
- Monitor carry-on luggage and aircraft doors
- Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
- Assisting arriving passengers and oversee the International Arrivals baggage area
- Provide assistance to passengers whose baggage is mishandled or damaged
- Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
- Arrange transportation method to restore the missing baggage to the rightful owner
- Maintain constant communication with the customer throughout the tracing or repair process
- Maintain accurate records and update PNR files
- Reconcile delivery service invoices
- Process appropriate compensation when required (Delay bag vouchers)
- Maintain a commitment to the highest standard of customer service
- Assist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors
- Assist CSR’s where required in performing other functions
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Other duties as assigned.

**BEHAVIOURAL COMPETENCIES**:

- **Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- **Teamwork**: Working collaboratively with others to achieve organizational goals.
- **Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).
- **Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- **Results Focus**: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
- **Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

**QUALIFICATIONS**:

- Ability to work on a permanent basis in Canada
- Experience in a customer service environment, preferably in the airline industry
- Knowledge of baggage services handling procedures will be preferable
- Ability to obtain necessary security clearances
- Need to be detailed oriented
- Possess the ability to multitask
- Ability to work well in a team
- Have a proven positive track record when handling difficult situations and customers
- Dependability (must have a clear attendance record and reliable on-time reporting for work)
- Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
- Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
- Supports and adheres to all company policies
- Ability to communicate and correspond clearly and precisely in English
- Mandatory COVID-19 vaccination

  • Customer Service Customer Service Representative

    7 days ago

    Halifax, Canada IMP Group Full time

    **Searching for a satisfying career in a growing industry that has a positive impact on people? Everything we do here at CAN-med contributes to improving our customers’ lives. We work closely with industry partners and healthcare providers to develop solutions to help Canadians live healthier lives. We need people like you to help us, help them. Join our...

  • Customer Service Representative

    6 days ago

    Halifax, Canada U-Haul Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...

  • Customer Service Representative

    2 weeks ago

    Halifax, Canada Hertz Canada Full time

    We are looking for Customer Service Representative with a passion to drive customer satisfaction through providing outstanding service. If this is you and you're ready for your next destination then you have cruised to the right spot! **Wage**: $16.50 per hour Hertz offers a Competitive Compensation package! You have the potential to earn a bonus incentive...

  • Customer Service Representative

    1 week ago

    Halifax, Canada U-Haul Full time

    **Location**: 350 Horseshoe Lake Dr, Halifax, Nova Scotia B3S 0B4 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive...

  • Customer Service Representative

    7 days ago

    Halifax, Canada Circle K Full time

    Store 6002513: 280 Lacewood Dr., Halifax, Nova Scotia B3M 3P6 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    3 hours ago

    Halifax, Canada Circle K Full time

    Store 6002060: 389 Bedforoad Highway, Halifax, Nova Scotia B3M 2L3 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    6 days ago

    Halifax, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    5 days ago

    Halifax, Nova Scotia, Canada Circle K Full time

    Store : 599 Prospect Road, Halifax, Nova Scotia B3T 1P2Customer Service RepresentativeAs a Customer Service Representative, you will enjoy:  Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting temporary...

  • Customer Service Representative

    2 weeks ago

    Halifax, Canada U-Haul Full time

    **Location**: 350 Horseshoe Lake Dr, Halifax, Nova Scotia B3S 0B4 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...

  • Customer Service Representative

    2 weeks ago

    Halifax, Canada Harding Medical Supplies Full time

    Harding Medical, a division of CAN-med Healthcare, takes pride in delivering superior service and support, providing customers with improved mobility and independence. CAN-med Healthcare is a Canadian-owned value added distributor of medical surgical, health imaging, dental, mobility and home health care products and services, serving healthcare providers...