Customer Service Representative

1 week ago

Halifax, Canada Porter Airlines Inc. Full time

Reporting to the Station Manager, Halifax; the Customer Service Representative contributes to the efficient day-to-day operations of the department.

**DUTIES AND RESPONSIBILITIES**:

- Provide high-quality customer service
- Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
- Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
- Monitor carry-on luggage and aircraft doors
- Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
- Assisting arriving passengers and oversee the International Arrivals baggage area
- Provide assistance to passengers whose baggage is mishandled or damaged
- Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
- Arrange transportation method to restore the missing baggage to the rightful owner
- Maintain constant communication with the customer throughout the tracing or repair process
- Maintain accurate records and update PNR files
- Reconcile delivery service invoices
- Process appropriate compensation when required (Delay bag vouchers)
- Maintain a commitment to the highest standard of customer service
- Assist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors
- Assist CSR’s where required in performing other functions
- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Other duties as assigned.

**BEHAVIOURAL COMPETENCIES**:

- **Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- **Teamwork**: Working collaboratively with others to achieve organizational goals.
- **Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).
- **Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- **Results Focus**: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
- **Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

**QUALIFICATIONS**:

- Ability to work on a permanent basis in Canada
- Experience in a customer service environment, preferably in the airline industry
- Knowledge of baggage services handling procedures will be preferable
- Ability to obtain necessary security clearances
- Need to be detailed oriented
- Possess the ability to multitask
- Ability to work well in a team
- Have a proven positive track record when handling difficult situations and customers
- Dependability (must have a clear attendance record and reliable on-time reporting for work)
- Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
- Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
- Supports and adheres to all company policies
- Ability to communicate and correspond clearly and precisely in English
- Mandatory COVID-19 vaccination

  • Customer Service Representative

    1 day ago

    Halifax, Canada Same Day Movers LLC Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Customer Service Customer Service Representative

    7 days ago

    Halifax, Canada IMP Group Full time

    **Searching for a satisfying career in a growing industry that has a positive impact on people? Everything we do here at CAN-med contributes to improving our customers’ lives. We work closely with industry partners and healthcare providers to develop solutions to help Canadians live healthier lives. We need people like you to help us, help them. Join our...

  • Customer Service Representative

    5 days ago

    Halifax, Canada U-Haul Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...

  • Customer Service Representative

    1 week ago

    Halifax, Canada Circle K Full time

    Store 6002062: 599 Prospect Road, Halifax, Nova Scotia B3T 1P2Customer Service Representative As a Customer Service Representative, you will enjoy: Flexible schedulesLarge, stable employerOpportunities for fast career advancementTask varietyWeekly payNight shift premiumEmployee discountScholarship programYears of service Recognition programSupporting...

  • Customer Service Representative

    1 day ago

    Halifax, Canada Chapman Auto Body Full time

    Do you like working in a fast-paced environment, where no two days are the same? We are seeking an experienced full-time Customer Service Representative to join our growing team at Chapman Auto Body. As one of the first points of contact with our customers, your customer service skills need to be second to none with a positive attitude and strong work ethic,...

  • Customer Service Representative

    2 weeks ago

    Halifax, Canada Circle K Full time

    Store 6002062: 599 Prospect Road, Halifax, Nova Scotia B3T 1P2 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    2 weeks ago

    Halifax, Canada Circle K Full time

    Store 6002061: 15 Fairfax Drive, Halifax, Nova Scotia B3S 1T3 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    1 day ago

    Halifax, Canada Circle K Full time

    Store 6002054: 2499 Robie St, Halifax, Nova Scotia B3K 4N2 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    1 week ago

    Halifax, Canada U-Haul Full time

    **Location**: 350 Horseshoe Lake Dr, Halifax, Nova Scotia B3S 0B4 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive...

  • Customer Service Representative

    5 days ago

    Halifax, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....