General Manager

**Job Description: General Manager - Province of Ontario, Canada**

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Leads all sales, installation, service, and administrative functions of two entities, Georgian Bay Fire and Noti-Secur, that comprise FSP Canada Holdings, Inc., a multi branch operation in the province of Ontario.

Responsible for building the organizational capabilities to deliver sustained, profitable growth and other business objectives.

The General Manager (GM) communicates values, strategies, and objectives. The GM improves organizational effectiveness by hiring, retaining, performance managing and developing the local leadership team. The GM is responsible for developing a culture of customer service, performance and collaboration while maintaining the highest levels of integrity and safety.

**ESSENTIAL FUNCTIONS**:

- Develop business growth plans by studying the market, customers, and the company. Effectively prioritize and implement the plan.
- Accomplish subsidiary objectives by establishing plans, budgets, and measurements of results. Allocates resources, drives accountability, reviews progress, and makes mid-course corrections.
- Coordinate efforts by establishing cross functional policies and practices; coordinate actions with corporate staff where appropriate.
- Build company image by collaborating with customers, government, community organizations and employees while enforcing ethical business practices.
- Maintain quality service by establishing and enforcing organization standards.
- Provides hands-on leadership in business development and execution.

**OTHER RESPONSIBILITIES**:
The GM oversees and directs the daily operations of the multiple sites across Ontario. This includes administering a variety of business functions such as human resources, operations, sales, engineering, and finance.
- Following the organization’s goals and objectives, the GM administers policies and work-related procedures for their operational area. This includes but is not limited to HR functions such as the employee handbook, hiring, discipline and assignment of employee responsibilities.
- Ensure the success of daily operations by appointing supervisors and management staff in different departments.
- Ensure compliance with regulatory agencies.
- Oversee and manage projects to ensure they are completed in accordance with project deadlines and budgets.
- Schedule and plan projects; assign responsibilities to managers, supervisors, and employees.
- Motivate, develop, instruct, and direct people as they work, identifying the best people for the job.
- Openly communicate with staff to be kept aware of issues that arise during projects and ensure they are resolved.
- Prepare annual budgets for approval by other top executives of the organization.
- Ensure that the site operates within the approved financial budget and see that goals are met.
- Develop and execute ways to cut spending and advocate for new services, products, or functions of the branch/sites to obtain the funding required to improve productivity and profitability.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state of the art practices and participating in professional societies.
- Contribute to overall team effort by accomplishing related results as needed.

**EDUCATION, EXPERIENCE, AND COMPETENCIES REQUIRED**
- 10+ years of total experience with 5-7 years of leadership experience in commercial/institutional construction and service-oriented businesses. Fire protection industry experience is preferred. Fire alarm experience is a plus.
- Bachelor’s degree, preferably in Engineering or Business. 7+ years of General Management experience will be considered in lieu of a Bachelors’ degree.
- Minimum of three years of General Management experience in commercial / institutional construction and fire and life safety (FLS) or other building services.
- Knowledge of business and management principles involved in strategic planning with experience in the areas of staffing, resource allocation, leadership, performance management, project coordination, coaching, development of standards, financial planning, process improvement, quality management and decision making.
- Has developed advanced written and oral communication skills. Demonstrates exceptional interpersonal skills in building effective working relationships with customers and subordinates.
- Demonstrates the ability to manage time effectively, prioritize and work under pressure to meet multiple deadlines.
- Able to identify complex problems, think critically and use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problem solving.
- Professional attitude demonstrating outstanding character in the workplace.
- Extensive knowledge of, and ability to define departmental processes that lead to efficiencies in project management
- Project manageme