Program Specialists

Do you have a passion for enabling students to fulfil their academic and career goals? We are looking for Program Specialists to provide individualized academic progression guidance and coaching supports our students in the JR Shaw School of Business (JRSSB). Program Specialists focus on holistically supporting and empowering students as they work towards achieving their educational goals.

At NAIT, we employ a Learning Outcomes approach when providing guidance as a means to engage and empower students as they progress through the student lifecycle. Our Program Specialists support students in understanding how their plans and actions affect their academic and life aspirations. Dedicated and motivated helping professionals with a high level of intercultural competence and are comfortable working with students from diverse backgrounds. The Program Specialist’s focus is to support the progression and retention of our current students yet in some circumstances may also extend to providing professional program specific advising to prospective students and alumni.

We are actively strengthening our student facing functions in JRSSB; Program Specialists must also be comfortable with change, and within the scope of their role, bring forward suggestions for improvements to student facing processes, student experiences, and business processes.

**Key Responsibilities**:

- Provide individualized context appropriate program specific guidance/coaching to students (prospective, current, and returning) to support their academic progression
- Provide transactional supports, case management of at-risk students, and/or appropriate referrals
- Assist students in navigating electronic and other resources
- Actively contribute to the enhancement of JRSSB’s student facing services and business processes
- Reporting activities
- Facilitate outcome-based information sessions and/or workshops
- Collaborate with programs and services at NAIT to facilitate positive student experiences
- Maintain student records

**Skills & Abilities**:
To be successful in this role you will require a strong understanding of the theoretical framework of student-centered developmental advising along with the ability to handle student, public, external agency and staff enquiries with respect, confidence, and tact. Communication and interpersonal skills including effective listening and emotional intelligence; problem-solving and conflict resolution skills; ability to prioritize and organize; ability to work as a team member and build collaborative working relationships; ability to effectively embrace change, and the ability to learn and use related software are all essential to this role.

**Core Competencies**:

- Action Oriented - taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
- Cultivates Innovation - Creating new and better ways for the organization to be successful
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

**Qualifications**:

- Post-secondary degree
- Considerable related experience (three to five years)
- Experience with advising on programs offered at JRSSB will be considered an asset

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

**Remuneration**: $57,314.92 - $76,022.18 annually, plus a comprehensive benefits package. (Classification - Student Advisor ll).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

We are proud to have been named one of Alberta’s Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

LI-JN1 #LI-Hybrid