Superintendent Ii

**Requisition ID**:40708

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**
The Superintendent II provides leadership for a sizable workforce, and champions and models the vision, mission, and values of the City of Vancouver and Engineering Services. The position plays an essential frontline leadership role in advancing corporate values and priorities, such as equity, diversity and inclusion, across a large operational workforce.

As a member of the management team this exempt position will focus on developing work plans, cost effective initiatives and programs for the Integrated Response Team (IRT). The IRT is an interdepartmental team responsible for addressing temporary structures in the public realm and seeking compliance with City and Park Board by-laws. The IRT works tactfully and compassionately with individuals experiencing homelessness and/or individuals who may live with issues related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization. As part of the work, this position will review recommended response plans for cases assigned to the IRT as needed, especially cases with high complexity.

The position makes key independent decisions about operations budget, allocation of resources, change management, business improvement impacts, ensuring efficiency of the operation, and analyzing operational performance goals and metrics. This position’s responsibilities also include visioning and strategically planning branch policy, procedures, and implementing and monitoring processes to ensure transparency, fairness and consistency within the operation and working to enhance employee engagement, development, coaching and mentoring. Other key decisions include ensuring all areas within the operation are meeting safety guidelines, ensuring safety programs are progressive and standards are in place and adhered to.

The Superintendent II reports to the Manager of Sanitation Operations and works closely with the Manager of Homelessness Response Coordination (ACCS) to oversee all aspects of the IRT. The position manages a team comprised of superintendents, operations and support staff. This position will directly manage a team of 4 Superintendent I's in their respective areas (Compliance, Equipment, as well as two in IRT).

The position works collaboratively with other City departments such as ACCS Housing and Homelessness Services, Park Rangers, Vancouver Fire and Rescue Services, Vancouver Police Department. Other key contacts that this position liaises with include other branches within the division, Division Director, senior staff in other Engineering Branches, Corporate Communications, Risk Management, Human Resources, Business Improvement Areas (BIAs), sales managers and executives from various vendors, and external consultants and contractors.

**Specific Duties and Responsibilities**
- Provides leadership and guidance to staff, including hiring, assigning responsibilities, evaluating and reporting on performance, coaching, mentoring, training and development, attendance management and labour relations matters involving discipline and grievances.
- Makes independent decisions and uses sound judgement in challenging, high risk and fluid situations which could have significant public safety, financial or reputational risk to the City.
- Acts as a representative for the Department on-site, and leads interactions with residents, businesses and other groups, frequently in a conflict situation, to respond to escalated issues and/or technically complex problems
- Informs and supports the capital plan and service planning processes for the section, and leads analysis associated with workforce, equipment, safety, culture, and strategic planning for the section
- Develops, presents, and implements business cases or initiatives to drive operational and service delivery improvements and carries those initiatives from concept to completion.
- Supports and participates in departmental initiatives and events that support employee engagement and Engineering wide initiatives (e.g. Mentoring Program, Public Works Week).
- Responds to and provides expert guidance on responses to complex or high-profile inqu