Customer Service Team Lead

4 days ago

Quebec City, Canada Groupe SKYSPA Full time

**Are you known for your outstanding customer service, positive energy, and desire to grow in a workplace where well-being is at the heart of everything?**

Are you looking for more than just a job? Do you want to be part of a meaningful human adventure, in an inspiring setting, with real opportunities for professional development?

**Welcome to SKYSPA Québec**

We’re looking for a dynamic individual to fill the role of **Customer Service Team Lead**.

Located on the 17th floor—where the sky, river, and mountains meet—SKYSPA Québec offers a breathtaking view and a pleasant work environment. The team spirit here reflects our space: warm, welcoming, and uplifting

**WHAT IT MEANS TO WORK WITH US**
- A positive work environment surrounded by people who collaborate to achieve business results
- A human-centered company culture focused on employee well-being
- An undeniable team spirit
- Free access to our 4 spas for you and a guest, starting Day 1
- Generous discounts on all our treatments
- Group insurance coverage
- Access to telemedicine services
- A corporate RRSP program
- And much more

**YOUR MISSION**

As the **Customer Service Team Lead**, you'll be a cornerstone of our guest experience. You’ll play a key role in coordinating the customer service team, working closely with the Customer Service Manager and other departments to ensure a seamless, human, and memorable experience.

But that’s not all—this position is also a gateway to career growth within our organization. We’re looking for someone ambitious, ready to grow with us

**WHAT YOU’LL DO**
- Deliver top-tier customer service and handle all regular front desk duties
- Be responsible for opening and closing the site according to our standards, and conduct regular walkthroughs to ensure pristine cleanliness, inside and out
- Act as the go-to person for all staff (maintenance, treatments, customer service) in the absence of the Manager, ensuring smooth information flow
- Ensure all rules, protocols, and standards are rigorously followed and enforced
- Oversee customer complaint handling, group booking files, and member accounts
- Participate in training new team members
- Optimize and verify the appointment schedule to ensure smooth spa operations

**YOU’RE THE ONE WE’RE LOOKING FOR IF**
- You have solid customer service experience
- Ideally, you’ve worked in the spa or hospitality industry (a plus)
- You are bilingual in French and English, both spoken and written, to serve all clients professionally
- You’re proactive, organized, and calm under pressure
- You’re known for your natural leadership, kindness, and positive attitude
- You’re resourceful, take initiative, and demonstrate sound judgment
- You have a neat appearance and strong attention to detail
- You’re punctual and thorough
- You have basic computer skills or are eager to learn quickly

**READY TO TAKE THE LEAP?**
- Permanent, full-time position (32-40 hours/week)
- Variable schedule, including day, evening, and weekend shifts

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