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Spa Manager

3 weeks ago

Tofino, Canada The Wickaninnish Inn Full time

Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

Objectives:

- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards
- Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team
- Be responsible and accountable for the actions of Ancient Cedars Spa team members; work as a “hands on manager” assisting the team as they strive to meet and exceed guest expectations
- Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
- Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment
- Have an active role in the Health and Safety program within the Spa
- Be the contact person for guests who may require immediate assistance from the Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary
- Administer Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants
- Create, monitor, and be accountable for the annual budget for Ancient Cedars Spa
- Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance
- Work at the reception desk and cover treatments wherever required
- Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa
- Attend weekly Management meetings and relay necessary information to the spa team
- Job Requirements/Qualifications:

- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
- Minimum 4 years’ management experience in a high-end, full service luxury facility is necessary
- Superior Human Resources, interpersonal, verbal and written communication skills are required
- Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are required
- Must possess the desire to lead a world-class spa team
- Must have knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management
- Working knowledge of Pro Salon, Microsoft Word and Excel, and Maestro are assets
- Must enjoy shift work and be able to work evenings, weekends and holidays
- Previous experience as a Massage or Spa Practitioner
- Knowledge and familiarity with Comfort Zone, Sea Flora, Jane Iredale, Tofino Soap Company, Sangre de Fruta, and Halfmoon products and services is an asset
- Ability to maintain all COVID-19 operating regulations/standards
- Must be legally authorized to work in Canada
- An employment duration commitment will be required
- Job Application Process: