Spa Coordinator/attendant

3 days ago

Tofino, Canada Wickaninnish Inn Full time

Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. This position will work part time as a Spa Coordinator and part time as a Spa Attendant.

**Objectives**:

- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
- Greet guests immediately as they arrive in Ancient Cedars Spa
- Stocking and setting up treatment rooms appropriately with clean linen
- Answer the telephone and complete treatment bookings
- Setting up Men’s and Ladies Lounges, including, but not limited to, individual locker set up for guests and replenishment of supplies/amenities
- Cleaning of all spa areas including, but not limited to, the spa lounge, reception area and hallway, all treatment rooms, steam room and spa patio
- Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available
- Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa’s products, prices and inventory
- Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa
- Participate in Retail programs, training and meetings
- Complete assigned administrative duties
- Be proficient in the opening and closing duties of the spa
- Transporting all clean linen from the Laundry Room to the Ancient Cedars Spa
- Some duties may change due to COVID-19 operating regulations/operations

**Requirements**:

- Knowledgeable about, and capable to meet and exceed, Relais & Chateaux, AAA 4 Diamond, and Forbes Standards
- Excellent interpersonal and verbal communication skills
- Knowledge of Housekeeping and Laundry procedures, an asset
- Physical ability to transport large bags of laundry to Laundry room
- Previous spa product line knowledge an asset
- Strong organizational skills, initiative thinking and ability to multitask
- Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone
- Previous experience of 1 year in another spa or a full service hotel, an asset
- Must embrace the philosophies of wellness and healing through spa experiences
- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
- A mutual understanding of your employment duration will be determined during your interview

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount
- Vision care

Day range:

- Holidays
- Monday to Friday
- Weekend availability

Flexible Language Requirement:

- French not required

Shift:

- Day shift

Licence/Certification:

- Authorization to work in Canada (required)

Work Location: One location

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