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Service Appointment Coordinator

2 weeks ago

Newmarket, Canada Zanchin Automotive Group Full time

**Service Appointment Coordinator -** **_The Power to Move You_

**Responsibilities**:

- Follow-up with customers 24 hrs after booked and completed service appointment
- Manager the overflow of incoming service phone inquiries and appointment requests
- Book service appointments
- Follow-up with customers who are past-due on regular service appointments
- Provide insight and knowledge to customers on marketing programs
- Winter Tire campaign
- Spring Service campaign
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance
- Provide relief at the reception desk when required
- Provide superior customer service and achieve the highest degree of customer satisfaction
- Other duties as required

**Qualifications**:

- Excellent customer relationship skills
- Self-starter, motivated and success-driven
- Confident, positive and high energy presence
- Strong communication skills
- Reliable