Manager, Inside Sales

Join **LendCare** — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the **goeasy** family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of **Canada’s Top Growing Companies**, certified as a **Great Place to Work®**, and recognized among the **Best Workplaces for Women** and for having one of the **Most Trusted Executive Teams**, and included on **TIME Magazine’s 2025 list of Canada’s Best Companies**. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At **LendCare**, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time.

We are seeking a dynamic and people-focused leader who excels at coaching, motivating, and developing sales teams in a contact center environment. This role demands strong leadership, excellent communication skills, and the ability to drive sales performance while ensuring outstanding customer experiences.

**Day in the life of**a Manager, Inside Sales**:

- Lead and manage a team of ~10-11 outbound sales representatives in a contact center setting.
- Directly manage the Retention Specialist, ensuring strategies to save customers and reduce cancellations are effective.
- Act as an in-house expert on the phone system, managing phone productivity and reporting.
- Develop and implement best sales practices to improve conversion rates, deal volume, and overall team performance.
- Coach and mentor high performers, while motivating mid-level performers to advance.
- Conduct regular 1:1s and performance reviews, focusing on accountability, improvement, and growth.
- Handle customer complaints and escalations, ensuring positive resolution and retention.
- Partner with the Sales Operations & Quality Manager to align coaching with compliance, process standards, and metrics.

**What we are looking for**:

- Minimum 3 years of people management experience in a business-to-consumer (B2C) sales environment.
- Proven track record of coaching and developing sales agents in a contact/call center environment.
- Strong understanding of sales performance metrics, phone productivity, and CRM/telephony tools (experience with NICE is an asset).
- Experience handling customer escalations and implementing retention strategies.
- Excellent communication, interpersonal, and leadership skills.
- Ability to inspire and motivate teams toward exceeding sales targets and KPIs.
- High-level proficiency with MS Office programs; reporting and analysis experience is preferred.
- Adaptability to a fast-paced, evolving environment; start-up experience is a plus
- Ability to work full-time in our Pickering, ON office.

**Diversity, Inclusion, and Equal Opportunity Employment**:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.