Fire and Life Services Supervisor

Levitt-Safety is excited to announce an opportunity for a Fire & Life Supervisor, who will oversee the Service Shop, Fall Arrest, SCBA, and field work. This role based out of Sudbury will focus on driving the growth of Northern Ontario's Fire & Life Service offerings while providing leadership in a hands-on supervisory capacity.
**Main Responsibilities**:As a working Supervisor, you will**:

- Lead by example in health and safety practices, ensuring compliance with manufacturer guidelines, legislation, and company policies. Serve as a key safety resource for service operations.
- Mentor and coach Fire Life Service and Shop Technicians to enhance skills and drive high performance.
- Conduct QA/QC inspections and audits, ensuring work meets manufacturer and customer standards. Communicate and enforce these standards across the team.
- Maintain up-to-date technician certifications and site-specific training for various customers.
- Manage rentals and support future fire life safety service work (excluding vehicle fire suppression).
- Oversee tool and parts inventory with service coordinators to ensure efficient operations.
- Collaborate with the VFSS Team Lead to manage the service fleet, including scheduling maintenance and addressing issues.
- Assist Service Coordinators with customer quotes and ensure the accuracy of all service documentation.
- Lead weekly/monthly toolbox safety meetings, maintain records, and promote a strong safety culture.
- Effectively schedule and complete service calls within the designated timeframe.
- Foster team engagement, resolve conflicts, and maintain positive employee morale.
- Support the Branch Manager in recruiting and hiring new technicians.
- Train, coach, and counsel employees to achieve job results while upholding professionalism.
- Ensure the proper care and safe use of company equipment, including vehicles, testers, and tools.
- Represent Levitt-Safety as a market leader by maintaining open communication with customers and the team.
- Lead hazard assessments, incident investigations, and enforce safety compliance.
- Perform other duties as assigned.

**Role Requirements**:

- At least 3 years of experience with Levitt-Safety or equivalent industry experience with fall arrest, SCBAs, training and/or shop services.
- Strong mechanical, electrical, and troubleshooting skills related to fire life safety systems and equipment.
- Ability to mentor, coach, and develop technicians while maintaining a positive and productive work environment.
- In-depth understanding of workplace safety regulations, hazard assessments, and compliance requirements.
- Ability to prioritize tasks, manage multiple service calls, and ensure deadlines are met all while maintaining excellent rapport with internal and external customers.
- Tech savvy and comfortable with service management software & reporting tools.
- Demonstrated ability to build and maintain excellent rapport with customers and team members.
- Comfortable working in diverse environments, including confined spaces, heights, and extreme temperatures.
- Must pass pre-employment checks which include but not limited to a clean driving record, background check and a drug and alcohol test.

**What we offer**:

- Competitive pay & annual bonus
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company-matched RRSP contribution plan & annual profit-sharing opportunity
- Opportunity to make an impact and contribute to making Canada a safer place to live and work
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset