Call Center Manager

**Specialty Life Insurance is Hiring**:

- Call Center Sales Manager - Life Insurance_

As a **Sales Manager**,you will be responsible for a team and individual performance as related to obtaining revenue goals and business objectives. This will include identifying key performance drivers and activities as well as addressing any corrective measures that promote team and individual success and growth.

**Responsibilities**:

- Monitor real time outbound and inbound queue performance and address areas of concern as they occur
- Work with leadership group to provide constant feedback regarding product, systems, or tools and how each can be improved to best meet and support the needs of the Insurance
- Contact Centre
- Engage with leadership team to create processes for tracking and documenting sales team activities
- Monitor activities of sales agents and ensure systems and tools are being utilized in order to create best possible business and revenue outcomes
- Effectively use telecom systems, reporting tools, and coaching sales agents to ensure productivity, effectiveness and desired business and revenue outcomes
- Proactively influence team culture by providing ongoing meetings that encourage feedback and participation for all team members
- Work with sales operations and training to ensure ongoing improvements and feedback are included and presented to the entire sales staff as applicable
- Actively listen and coach sales team to help them overcome any sales-related challenges that can impede team or individual goals. This may include messaging, discovery techniques, organizational skills, communication skills etc.
- Provide ongoing activity and sales reports to the leadership team as directed
- Design business process improvements
- Work among cross-departmental teams on new business initiatives

**What we’re looking for**:

- Minimum 3 years of Management experience in sales or customer experience.
- Management experience is required and previous experience in a call center environment is an asset.
- Bilingual Preferred, both written and spoken (French-English).
- LLQP License preferred.
- Knowledge and understanding of call center performance metrics in an Outbound and Inbound sales structure.
- Experience with fundamental financial analysis (cost-effectiveness, cost-benefit, etc.)
- Solid organizational, leadership, and problem-solving skills.
- Excellent listening, interpersonal, written and oral communication skills.
- Strong understanding of Individual Life and Health insurance products.
- Post-secondary education or equivalent business experience is ideal.

**What we offer**:

- Competitive Base and Bonus Program.
- Paid vacation time.
- Health and dental benefits.
- Ongoing professional development & training.

**Who we are**:
With operations in Canada and US, Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in North America. We offer comprehensive Life Insurance products that help many North American with their life insurance needs. Over 250,000 Canadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 13 years. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our position will appeal to individuals who want to work for an exciting and growing organization and are mature and self-motivated - we look forward to meeting you
- Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process_

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$120,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Tuition reimbursement
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Sales: 2 years (required)
- Call Center Management: 2 years (required)

Licence/Certification:

- LLQP (preferred)

Work Location: Remote