Guest Service Agent

2 weeks ago

Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

Responsibilities for Guest Service Agent
- Check guests in and out of their rooms
- Answer any questions guests have
- Make recommendations for activities and restaurants
- Store any luggage guests have
- Answer the phone and direct the call
- Arrange transportation for guests
- Maintain the record of guests that have checked in and out
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Mitigate customer complaints as needed

Qualifications for Front Desk Agent
- High school diploma or GED equivalent
- Excellent customer service skills
- Amazing interpersonal abilities
- Top-of-the-line organizational skills
- Ability to handle multiple tasks at once
- Amazing time management skills
- A degree in hotel management is preferred
- Incredibly detail oriented
- Able to work nights and weekends

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$17.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Schedule:

- Holidays
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

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