Application Support Specialist

Requisition ID: 218697 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** The Derivatives Technology Team is a crucial part of the Global Banking and Markets Engineering (GBME) Technologies team. This is an opportunity to work in the exciting world of Capital markets. We are looking for an **Application Support Specialist** to join this dynamic team. **Is this role right for you? In this role you will**: - Ensure incident and change management processes are executed as mandated, partnering with various internal teams and divisions for reporting purposes and to develop necessary improvements for improved operational efficiencies, reduced costs, and improved customer satisfaction. - Manage resolution of service delivery - escalate issues, lead service recovery teams, ensure that root cause analysis is conducted. - Provide day-to-day support on in-house trading platform globally to resolve highly complex and multi-faceted business problems, including new and existing product and deal structuring, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements. - The incumbent must have advanced knowledge of financial instruments, including market conventions and valuation methods, risk management methodologies and models including best practices, current and anticipated regulatory requirements, Back Office processes and the end-to-end workflows among the Front, Middle and Back Offices within at least one financial market area (e.g. foreign exchange, interest rate derivatives) and a very good knowledge of at least one other financial market area. - Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines. - The incumbent must have proven interpersonal, communication and negotiation skills to build consensus. - Provide afterhours and weekend support via an on-call pager on a rotational basis. **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**: - Solid knowledge of SQL and databases such as SQL Server and Sybase. - Must be familiar with Unix/Linux environment and shell script. - Experience with Java, J2EE, Spring Boot, Python - Exposure to streaming platform with Kafka and Elastic Search - Exposure to Agile methodologies, Angular, Vue JavaScript, HTML, CSS. - Experience with DevOps, version control system such as Bitbucket, Jenkins. - Solid understanding of financial markets and products, in particular derivative products. - A strong focus on client service and delivery with trading desk facing experience. - Experience supporting trading systems and how trades flow front to back. Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity, and data issues. - Relevant degree and 5+ years of working experience in the finance or IT industry. **What's in it for you?** - We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success - We provide you with the tools and technology needed to create beautiful customer experiences. - You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world. - Onsite cafeteria. - We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more. LI-Hybrid ScotiaTechnology Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.