Group Benefits

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Contract-** Ending in December 2026

Do you thrive in a fast-paced environment? Do you enjoy supporting multiple high-touch clients?

We are looking for a** Service Associate** to join SunAdvantage in the Group Benefits Business Development area. In this role, you will partner with an Account Executive in establishing and maintaining relationships for a portfolio of SunAdvantage Consultants and Advisors. You will have a joint responsibility of ensuring all aspects of the Advisor and Broker needs are met in a timely and satisfactory manner, as well supporting business development activities such as quotes activity, sales, etc. This role will report to the Service Manager, Business Development.

**Accountabilities**
- Review and gather data needed for quoting and for the installation of new business or amendments to existing business
- Provide sales support to the Account Executive and Plan Advisors during/after installation of new and amended accounts
- Work closely with SunAdvantage business partners to successfully manage and support Advisor’s in force block of business
- Manage target dates with Advisors with respect to new business and/ or plan design changes
- Understand Advisor wants and needs and take action to meet and exceed them
- Share ideas with team members that could improve service delivery and processes
- Actively participate in huddles & team meetings and share learnings in a constructive manner.
- Actively participate in Training, Monthly Service Representative meetings, Educational training on new product offering and various process update

**What you need to succeed**
- Minimum of 1 to 3 years relevant work experience in a Service-related role
- Strong knowledge of Group Benefits
- Client empathy and commitment to providing excellent service and Client experience
- Ability to build strong working relationships
- Ability to work independently and as part of a high functioning team
- Analytical and problem-solving abilities
- Ability to meet goals, manage high volumes of work and work collaboratively within the team, and across multiple teams
- Time management and organizational skills
- Excellent oral and written communication skills
- Proficient in technological systems such as Word, Excel, PowerPoint
- High School Diploma or higher

There may be times when additional work beyond the normal work day is required

**Why join Sun Life**
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative and inclusive culture
- A collaborative and interactive team environment
- Being part of our journey in developing the next greatest digital experience
- Working together, sharing common values and encouraging growth & achievement

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
49,000/49 000 - 80,200/80 200

**Job Category**:
Customer Service / Operations

**Posting End Date**:
10/10/2025