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Customer Support Representative

2 weeks ago

Vancouver, Canada Foodee Full time

**CUSTOMER SUPPORT REPRESENTATIVE**

Customer & Internal Support | Vancouver/West Coast Canada

Are you passionate about local food culture? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.

**KEY DUTIES**:

- Live order monitoring and working with our logistics partners to ensure exceptional service delivery
- Delivery dispatching and assignments
- Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
- First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns
- Problem-solving and turning frustrated customers into repeat customers
- Maintaining and developing Foodee processes

**ABOUT YOU**:

- 2+ years of experience in an operations or customer-facing role (software and food industry experience a bonus)
- Customer-centric mindset
- Quick thinker, fast learner, and problem solver
- Confident, friendly ‘people person’ who can establish and maintain solid relations
- Excellent written and verbal communication skills
- An ability to get things done and done well
- High tolerance for fast-paced, rapid change

**NICE TO HAVES**:

- Restaurant/Hospitality experience
- Team lead experience

**Foodee Perks**:

- Paid statutory holidays
- Work-from-home flexibility; fully remote applicants accepted but must be in Western Canada/PST working hours
- Monthly health & wellness stipend
- Paid time off, including sick, vacation & quality of life days
- Extended health care benefits