Maintenance Operations Control Duty Manager

MAINTENANCE OPERATIONS CONTROL DUTY MANAGER

Reference #: 2024-97

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Maintenance Operations Control Duty Manager (MOC-DM)

Department/Section

Aviation

Employment Status

Permanent Full Time

Work Mode

Remote (Subject to Change Based on Operational Needs)

Location

Head Office (Primary)

Posting Open Date

October 11, 2024

Posting Close Date

October 28, 2024

Position Summary

The Maintenance Operations Control Duty Manager (MOC) is a duty management position within the Aviation Maintenance department reporting to the Director of Maintenance. The MOC’s primary responsibility will be to effectively manage and monitor the day-to-day aircraft Rotor Wing and Fixed Wing fleet maintenance requirements, ensuring that both technical dispatch and operational requirements are met.

This position will be located at the Head Office in Mississauga with the opportunity to work remotely. MOC Duty Manager’s will be required to work various shifts and overtime, including day and night shifts and weekends in a 24/7 environment on a rotational schedule.

Responsibilities:
Daily Operations:

- Acting as a point of contact with the respective fleet’s Chief Engineer or delegate to provide technical and AOG management assistance to maintenance, flight crews and operations personnel. The includes coordinating with the appropriate company personnel or approved vendors to move parts, tooling and appropriately qualified personnel at the aircraft location to conduct repairs;
- Provide support for troubleshooting efforts, including repetitive defects for the Fixed Wing and Rotor Wing fleet operations, coordinating with the respective Chief Engineer for the scheduling of aircrafts, research and requisitioning of parts, as well as ensuring crew availability for the rectification of open defects;
- Identify, evaluate and prioritize short-term faults that may potentially impact the company’s operational fleet availability;
- Coordinate and communicate maintenance-related requirements with the Chief Engineers, OCC staff, Central Scheduling Department, Flight Operations and manufacturer’s representatives.
- Provide daily report of aircraft serviceability, operational delays and incidents from the previous day’s operations for the ‘Day of Ops’ meetings;
- Monitor Maintenance Support requests and assist or delegate as appropriate (includes reported issues with the Digital Maintenance Tracking System);
- Coordinate with the Director of Maintenance, Quality Assurance Manager, Chief Engineers, Operations Manager, Central Scheduling and Travel as appropriate to provide support when a Special Purpose Flight Permit is issued;
- Monitor and update status of aircrafts in the Flight Operations tracking system;
- Liaise with Base Engineers/Leads for shift-end/handover reports to ensure a smooth and seamless work transition with the incoming shift lead;
- Monitor and review defects to identify recurring defects and SMS (SDR) reporting opportunities;

Planning:

- Monitor aircraft times and coming due reports and coordinate short-term maintenance activities with the OCC Duty Manager and Central Scheduling to minimize the impact on operations by avoiding downgrading multiple bases in the same geographical area;
- Prepare long-term heavy check and component replacement forecasts;
- Build work packages (work orders) in the computerized maintenance tracking system;
- Coordinate with the appropriate company personnel or approved vendors to move parts, tooling and appropriately qualified personnel at the aircraft location to carry out the required work;
- Monitor work progress and report any delays in return to service to the operation;
- Monitor Quarantine Stores and related defects for ‘Hold for Troubleshooting’ parts and determine the disposition of affected parts (Ship or Shelf);
- Plan and prepare work orders for internally repaired components based on operational/planned aircraft maintenance requirements;
- Provide continuous tracking of MEL deferred defects, to ensure troubleshooting and corrective actions are accomplished expeditiously and within approved time limits;
- Review work packages for completeness ensuring planned work is accomplished to minimize the impact on operations; and
- Other duties as assigned.

Qualifications:

- Minimum of five (5) years’ industry experience on Normal and/or Transport category aircraft;
- Demonstrates the ability to work in a supervisory capacity, previous supervisory experience is