Bakery Manager

**Bakery Technical Services Representative, BC**

BakeMark is growing again Join an experienced team delivering bakery mixes, flour, sugar, salt, shortening, oils fillings, icings, glazes, frozen products and supplies throughout BC. With 2 manufacturing locations in western Canada (including one in Richmond), 3 in the United States and 27 distribution centres across North America, our Richmond site is the main corporate centre in Canada

We are looking for a seasoned baker who knows many of the major players in British Columbia, either within the retail bakery/pastry/doughnut/cake industry and/or at in-store bakeries.

Working at BakeMark Richmond means job security: full-time employment with a stable company with a 120-year history, plus wages and benefits that provide for your family. Our employees get a sense of accomplishment every day, working as a team, supporting each other, sharing ideas, challenging themselves to do better and being part of a good group of people who are easy to work and communicate with.

Besides above-average wages, benefits include matching RRSP (up to 3.5% after three years), and 90% medical/dental coverage,

**SUMMARY**:
Based in Richmond, the Technical Services Representative provides technical expertise on BakeMark manufactured products for our sales organization in British Columbia. The activities of the Technical Services Representative (TSR) include product demonstrations, product recommendations, plus sales support and training.

TSRs are assigned to a sales group and the primary performance measurement is manufactured product sales. It is the TSR’s responsibility to provide customers with technical services as well as training and guidance for the BC Sales Representatives Group, with the objective to reach budgeted manufactured product sales increases for their group.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Knowledgeable in the customer driven technical features and benefits of BakeMark Manufactured Products
- Trains BakeMark sales & management team on the features and benefits of BakeMark Manufactured Products (at National Sales meetings, local and special training meetings).
- Supplies technical expertise for sales group for sales presentations and provides follow-up once the customer produces the potential products.
- Provides direction and counsel on a new custom formulated product with the Research and Development Department, from concept and project brief through formulation to initial production.
- Provides Technical liaison services between management, the production department, sales department and customers with newly developed techniques or products especially for execution of field-testing including written feedback if assigned to the Project.
- Provides technical liaison services to inform customers of new types, specifications, and end uses of BakeMark manufactured products.
- New product launch partners: With a understanding of the BakeMark launch goals for the assigned sales group - the TSR partners with the sales group for success in new product launches by training sales team at National Sales & regional sales meetings, preparing samples for demonstration to potential customers, assisting in presentations and consulting with customers on preparation and use.
- Develops in conjunction with the BC General Manager a calendar of manufactured product training at local sales meetings.
- Investigates as field product expert - customer complaints regarding quality, tolerances, specifications, and delivered condition of manufactured products. Fills out the official product complaint forms and secures product samples for shipment to the quality lab in Richmond and follows in general the BakeMark policy regarding product complaints.
- Initiates routinely competitive product cuttings, selects competitive products, bakes in comparison with BakeMark product and writes baking reports and cross reference charts regarding product properties to share with the team and sales associates.
- Baking services for General and Regional Sales Meetings.
- Baking services for national and local open-houses/shows.
- Understands and utilizes the “Mfg. Sales Budget Reports” for the assigned sales group to ensure that Mfg. Product sales increase goals for the members of their sales groups are met.
- Provides brief period action plans (4-week advance) to the Technical Support Manager.
- Provides all required reports: Tech Service Request & Report (one page), Brief Weekly Updated 4-Week-Advance-Schedule, Expense Report and Detailed Bake Report (for all products demonstrated at accounts).
- Using standardized forms and reports, provides consistent and uniform documentation throughout the departments and to customers.
- Record keeping and systematic filing of copies of above reports is a requirement.
- Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
- Exemplify BakeMark’s core values of P