Housekeeping Supervisor

**Job Description**:
**Hotel Overview**:
Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary Forbes 5-Star hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa - the only Forbes 5-Star spa in Canada. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.

A member of the Rosewood Hotel Georgia Housekeeping team, the Housekeeping Supervisor plays a critical supporting role in overseeing day-to-day operations in the Housekeeping Department. Reporting directly to the Director of Housekeeping, the Housekeeping Supervisor ensures that guest rooms, public areas, and back-of-house areas are consistently maintained in accordance with Rosewood brand standards, and assists in the effective performance management of all Housekeeping associates.

**Responsibilities**:

- Maintains complete knowledge of, and complies with, all Company and department policies, service procedures and standards.
- Regularly inspects all guestrooms, and plays an active leading role in the hotel’s Quality Inspection Program.
- Monitors and controls the operation of various Housekeeping areas, including, however not limited to the linen room, uniform room, guestroom floors and pantries, public areas, office spaces and storerooms.
- Maintains regular inventory of linens, amenities, cleaning and other housekeeping-related supplies.
- Ensures guest issues are resolved in a timely manner, and promptly informs the Director of Housekeeping for appropriate follow up.
- Makes recommendations in the professional development, counseling, and appropriate corrective action of associates, in accordance with established Company policy.
- Assists in training all new Housekeeping associates, and helps regularly update all Housekeeping manuals.
- Helps in cleaning the rooms when needed.
- Performs all other duties as required.

JOB REQUIREMENTS

**Skills/Knowledge Required**:

- Thorough knowledge of hotel and Housekeeping operations.
- Previous experience as designated departmental trainer.
- Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times.
- Fluency in English, both verbal and written.
- Exceptional oral communication skills to effectively negotiate and persuade staff in achieving results.
- Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem solving skills.
- Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including mornings, evenings, weekends, and holidays.
- Excels in a team environment.
- Proficiency in Microsoft Office, Opera Property Management System, HotSOS,
- Knowledge of WCB, WHMIS and safety procedures.

**Physical Requirements**:

- Must be able to bend, stop, squat and stretch to fulfill cleaning tasks.
- Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Requires manual dexterity to use and operate all necessary equipment and product.
- Able to wear personal protective equipment including but not limited to non-slip shoes, protective eyewear and gloves.
- Must be able to stand and exert well-paced mobility for up to 5 hours in length over an average shift of 8 hours.
- Must be able to exert physical effort in transporting 50 pounds.
- Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

**Qualification Standards**:
**Education**:High School Diploma required

**Experience**:Minimum 1 year previous supervisory experience within a luxury hotel work environment.

LI
- **Job Requirements**:
EEO-1 Code: 420