Computer Technician End-user Support

2 weeks ago

Gatineau, Canada CÉGEP Heritage College Full time

Cégep Heritage College is located in Gatineau, Québec, next to the National Capital Region’s Gatineau Park. It is the region’s only public, tuition-free, English-language college, offering innovative and personalized instruction across 19 Career, Pre-University and Continuing Education programs in its modern, state-of-the-art facilities. Cégep Heritage College is a vibrant multicultural institution with dedicated staff serving more than 1,200 students. It delivers educational programming that fosters extraordinary student-teacher interaction, student leadership and entrepreneurship, intercultural dialogue and engagement, and high-calibre athletics.
- COMPETITION NUMBERC23-24-SS-18
- DEPARTMENTInformation Systems and Technology
- PREDECESSORSaba Gharehgazloo
- IMMEDIATE SUPERVISORMarc Amey
- TYPE OF HIRINGRegular Full-Time
- WORK SCHEDULE35 hours per week
Monday to Friday
To be determined
- WORK LOCATION325 boul. de la Cité-des-Jeunes, Gatineau, Quebec, Canada, J8Y6T3
- SALARY RANGE
- 24.21$ - 32.32$
- ROLE SUMMARY
- Under the authority of the department manager, the incumbent is responsible for the end-user support at the counter and online. The incumbent will grow in a diverse and challenging environment and be part of a team that values mutual support.
- DUTIES

**DUTIES**

As part of his/her duties, the End-User Support Technician:

- Maintains up-to-date documentation of procedures and resolutions.
- Installs approved software on the workstations.
- Participates in the deployment of workstations and peripherals.
- Triages all incoming incidents and requests.
- Maintains the inventory et manages the equipment loans.
- Performs all other related tasks.
- MINIMUM QUALIFICATIONS REQUIRED
- Must have a minimum of a college diploma (DEC) with an appropriate field of specialization (Computer Science Techniques, Electronics Techniques, etc.) or a diploma whose equivalence is recognized by the competent authority.
- No experience required.
- Must have excellent knowledge of Microsoft products such as Windows Azure and Microsoft 365.
- A good knowledge of English is essential (written, spoken and comprehension) and functional French is required.
- Knowledge of networking essentials would be considered an asset.
- ADDITIONAL QUALIFICATIONS
- Must possess excellent communication, organizational and interpersonal skills.
- Must have excellent analytical and problem-solving skills.
- Must be quick to respond, dynamic, creative and detail oriented.
- Must be able to work independently with mínimal supervision and work well in a team environment.
- Must be able to work efficiently under deadlines and produce accurate results.
- Must be flexible and possess a high degree of adaptability.
- Must possess excellent customer service skills.
- Must have a strong work ethic and exercise discretio
- CLOSING DATE FOR APPLICATIONS- Posted from September 6th to September 20th at 11:45 p.m.

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