Customer Service Representative

6 days ago

Laval, Canada TRUX ACCESSORIES Full time

Founded by two brothers, known for their passion for chrome, began in the family business supplying heavy duty parts to the trucking industry. It all started in 1959 when their grandfather opened a truck tire shop supplying local fleets. The tire shop turned into a large distributing center under the leadership of the co-founder's father. In turn, the brothers learned many old fashion lessons on treating the customers right and always supplying products with superb quality.

The TRUX team is consistently inventing new products to feed the ever-growing chrome industry. This drive has propelled the Trux Brand to become one of the most original and innovative lines in the truck accessory market. With the increasing winds, the team is growing rapidly, and we need someone to fill the position of Customer Service Representative. This person will report to Customer Service Manager.

**Principal Responsibilities**:

- Use telephones to reach out to customers and verify account information;
- Greet customers warmly and ascertain problem or reason for calling;
- Assist with placement of orders, returns, or exchanges;
- Advise on company information;
- Place or cancel orders;
- Answer questions about warranties or terms of sale;
- Answer questions on technical information;
- Suggest solutions with a product malfunction;
- Handle product recalls;
- Attempt to persuade customer to reconsider cancellation;
- Inform customer of deals and promotions (monthly Trux Specials);
- Utilize computer technology to handle high call volumes;
- Track customer service errors in monthly excel reports;
- Work with customer service manager to ensure proper customer service is being delivered;
- Handle changes in policies or renewals;
- Assist Salesmen when they are on business trips/ away from office;
- Problem solve to handle situations with shipment errors, picking errors, or order entry errors etc
- Qualify phone calls to ensure customer satisfaction is delivered in an efficient manner.

**Qualifications & Attributes**:

- Excellent organizational and time-management skills;
- Strong leadership skills;
- Multi-tasking abilities and be detail oriented;
- Ability to work under time constraints with deadlines;
- Demonstrate strong problem-solving skills;
- Ability to work under mínimal supervision;
- Pro-active personality;
- 1-2 years of experience in a similar role;
- Computer skills required;
- Written and spoken English and French a must;
- Monday to Friday, 9am to 5pm.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking
- Vision care
- Wellness program

**Education**:

- DCS / DEC (preferred)

**Experience**:

- customer service: 3 years (preferred)

Work Location: In person

  • Représentant Du Service Client

    2 weeks ago

    Laval, Canada ECHELON SUPPLY AND SERVICE Full time

    **À PROPOS DE NOUS** Chez Echelon Produits et Services, notre spécialité, ce sont les tuyaux ! Nous sommes spécialisés dans la fabrication d'assemblages et de kits de tuyaux sur mesure, ainsi que dans la distribution en gros de tuyaux, de raccords, d'équipements et d'accessoires. Depuis sa création en 1976, soit depuis plus de 43 ans, Echelon...

  • Customer Service Representative

    2 weeks ago

    Laval, Canada Ardene Full time

    Description: WHO WE ARE: We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for a maternity leave replacement. The working hours are from 9AM-5PM. Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels. The...

  • Customer Service Representative

    1 week ago

    Laval, Quebec, Canada Ardene Full time

    DescriptionWHO WE ARE:We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for a maternity leave replacement. The working hours are from 9AM-5PM.Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.The Customer...

  • Customer Service Representative

    5 days ago

    Laval, Canada Ardene Full time

    **Location Details**: Headquarters **PostalCode**: H7X 4G8 **Category**: Corporate **Requisition Number**: 18857-CSR-09-24-2025 **Date Opened**: September 24, 2025 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Full Time **Education**: High School Diploma or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're...

  • Customer Service Representative

    6 days ago

    Laval, Canada Ardene Full time

    **Location Details**: Head Quarters **PostalCode**: H7X 4G8 **Category**: Corporate **Requisition Number**: 17672- CSR-05-05-25 **Date Opened**: May 5, 2025 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Full Time **Education**: High School Diploma or equivalent **Career Level**: Entry Level **Who We Are**: **Hey, we're...

  • Customer Service Representative

    2 weeks ago

    Laval, Canada 7017006 Full time

    Galien is the exclusive distributor of Bauerfeind products in Canada. Bauerfeind is a German-based company that offers a full range of innovative supports, orthoses, medical compression stockings and orthopedic orthoses to help individuals maintain and regain healthy lives. We are currently looking for an experienced Customer Service representative for our...

  • Customer Service Representative

    3 days ago

    Laval, Canada Strongco Full time

    **Province**: Quebec **Branch**: Laval **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Customer Service Representative (CSR) is responsible to increase sales, profitability and market share with our customers for parts and service. He or she must provide an increased level of customer support and a high level of customer...

  • Ecommerce Customer Service Representative

    5 days ago

    Laval, Canada Kanner Comfort Distribution ULC Full time

    **Ecommerce Customer Service Representative - Role Overview**: **Ecommerce Customer Service Representative - Job Description**: As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, fully bilingual (English and French), both written...

  • Customer Service Representative

    5 days ago

    Laval, Canada Abatement Technologies Full time

    **Primary Purpose**: The Customer Service Representative is responsible for processing customer sales orders, and promoting and supporting customer sales of all Company products within their assigned region. **Essential Job Functions**: Customer Service - Manage customer orders/shipments ensuring timely fulfillment and assisting in inventory...

  • Customer Services Representative

    1 week ago

    Laval, Canada Physiothérapie Universelle Full time

    **Customer services representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...