Head of Business Development and Business

**PURPOSE OF THE POSITION**

Under the authority and supervision of the Chief Operating Officer, the Head of Business Development & Business Intelligence is responsible for planning and implementing comprehensive internal and external business development programs that increase revenue and profits. This role is in a key position to formulate innovative business development strategies with the leadership team. The Head of Business Development & Business Intelligence forms productive and sustainable relationships with staff as well as driving client growth. Achieves budget targets in both revenue and department expense categories and will oversee, manage, support and coach the staff in this group.

The Head of Business Development & Business Intelligence will work collaboratively with the COO or her delegate for overall operations and strategic planning for the Unit.

**RESPONSIBILITIES**

Head of Business Development & Business Intelligence will:

- Lead business development team including: Events Director, Coordinators, tour guides, marketing and sales and other staff in the team including cafe staff and store staff.
- Manage day to day work of “business group” staff.
- Assist COO and management in the development of new revenue generation projects.
- Responsible for public relations with stakeholders.
- Monitor budgets.
- Assist in the development and implementation of marketing plans.
- Commission market research and analysis, as needed.
- Promote the mission and values of the organization both internally and externally, as well as oversee the adherence to values and mission.
- Assess operational issues in regard to competitiveness, staying current in terms of trends and innovations delivering events.
- Stay up to date with external and internal developments in the environment for identifying new market segments.
- Assist in the development and creation of marketing campaigns for new products and services including budgeting and expenditure planning.
- Participate in developing a process to gather continuous feedback from clients.
- Other duties as needed.

**Supervision of Unit Personnel**

**Main Activities**
- Responsible for overall supervision of the Unit.
- Ensure each individual is trained and accountable for their duties.
- Manage the workload of the unit.
- Review quality of work to ensure high standards are met by the Unit Team.
- Assign tasks and duties to the staff.
- Ensure a professional development plan is in place for the Unit Personnel.
- Respond to leave requests, timesheet approval.
- Undertake probationary reviews and annual performance evaluations as required.
- Handle other human resource issues as they arise.
- Engage in conflict resolution if required.
- Act as a mentor and coach and promote staff professional development.
- Schedule and ensure regular unit meetings and bilateral meetings with staff; and,
- Meet with other senior management as required.
- Perform other related duties as required.

**EDUCATION AND EXPERIENCE**
- Minimum bachelor’s degree in business, marketing, or related field required.
- Minimum 5-10 years working experience in business development and/or marketing required.
- 5 years of Procurement experience (desirable).
- Experience in managing a diverse workforce.
- Relevant experience working or volunteering with Indigenous peoples, groups, or organizations is an asset: and,
- Relevant experience working or volunteering with Not-for-profit organizations or corporations is an asset.

**KNOWLEDGE, SKILLS AND ABILITIES**

**Knowledge**

The employee must have proficient knowledge in the following areas:

- Strong knowledge and understanding of Indigenous Peoples in Canada and internationally, their cultures, histories and traditions.
- Understanding and knowledge of Indigenous issues, and norms and standards relevant to promotion and protection of Indigenous women's rights.
- Knowledge of key issues impacting Indigenous women and girls in Canada and internationally.
- Knowledge of government systems and bureaucracy with regards to funding, politics, public policy and legislation.
- Knowledge of strategic and operational planning and program review.
- Knowledge of leadership and management principles and practices.
- Some understanding of social policy (including violence prevention and impacts, housing, etc.).

**Skills**

The employee must demonstrate the following skills:

- Excellent organizational, strategic, planning and implementing skills.
- Ability to process vague, abstract verbal and written instructions to create plans for upcoming events, etc.
- Excellent management writing and verbal communication skills.
- Strong presentation, written, and verbal skills.
- Proven skills to interact effectively with employees in order to direct workflow, assess performance and assign duties.
- Understanding of the industry and area of service.
- Able to create realistic schedules and meet deadlines under stress and interruptions.
- Confident with decision maki