Assistant Manager, Respite Program #22-060

**Position summary**

The Assistant Manager, Respite Program under the direction of the Manager, Respite Program will be responsible for managing a client group of frontline staff members in a unionized environment. Duties include scheduling, coaching, performance management and professional development of staff, meeting facilitation, program coordination, and related administrative responsibilities; while modeling best practices in compliance with all relevant policies and protocols. The Assistant Manager is a collaborative role; some duties are performed as part of a team with other Assistant Managers.

**RESPONSIBILITES**
- Collaborate with Respite Management team to maintain weekly staff schedule;
- Collaborate with Respite Management team to schedule, facilitate, and disseminate minutes for monthly supervisor meetings and quarterly all respite staff meetings;
- Oversee and approve staff timesheets using HRIS Dayforce ;
- Support, motivate, coach, train, and performance manage frontline staff;
- Lead and model best practices for staff in the maintenance of a welcoming, friendly, respectful, high-tolerance, low-barrier and safe environment for both staff and guests of St Felix Centre’s Respite Program;
- Flexible to perform duties outside of normal working hours;
- Prepare accurate, professional, and timely written documentation;
- Participate in the planning and implementation of protocols, program updates and/or enhancements;
- Coordinate and participate in on-boarding, and off-boarding of staff;
- Participate in guest restriction review;
- Participate in incident investigation, reporting and follow up;
- Responsible to prepare and submit WSIB documents;
- Demonstrate thorough understanding of Harm Reduction;
- Train staff in overdose response using Naloxone and/or Oxygen intervention;
- Model for and coach staff in de-escalation, boundary setting, and trauma informed care;
- Demonstrate knowledge of Google Suite, Microsoft Teams, Zoom, Microsoft office, Dayforce HRIS, SMIS etc.;
- Ensure health and safety protocols, IPAC, and the use of personal protective equipment [PPE] are maintained;
- Liaise with other departments as needed;
- Maintain regular communication with shift supervisors and support staff to provide support and feedback as necessary;
- Liaise with external organizations to obtain information and resources, including emergency personnel;
- Oversee and ensure completion of daily supervisor task lists;
- Prepare required statistics and reports;
- Maintain and model appropriate personal/professional boundaries with guests and staff;
- Provide programs information to community members;
- Participate in meetings as required;
Other Duties as assigned.

**Education**
- Completion of BSW/SSW or similar discipline or equivalent work experience in a related field
- Lived experience will be considered an asset
- Certificates and training will be considered an asset or willingness to be trained: First aid, CPR
- Overdose response and naloxone administration, oxygen and opioid overdose, nonviolent crisis intervention, antiracism and anti-oppressive practice, Food handler certificate, SMIS certificate
- Fire warden training, Toronto Respite Standards, Joint Health and Safety Certification

**EXPERIENCE**:

- Minimum 2 years frontline experience delivering services to those experiencing homelessness or precarious housing
- Minimum 1 year experience in a management capacity or supervisory role is considered an asset

**SKILLS**
- Knowledge of the city of Toronto 24-Hour Respect Site Standards [TRS]
- Knowledge of food safety practices is an asset
- Understanding of anti-oppressive practice
- Understanding of both theory and practice of harm reduction
- Knowledge of verbal de-escalation techniques and conflict resolution
- Knowledge of the contents and proper use of harm reduction kits for inhalation or injection of substances
- High confidence for assessing and responding to overdose due to either opioids or amphetamines
- Report writing and documentation skills
- Excellent verbal communication including in-person and phone interactions
- Capacity to mentor, inspire, and provide professional development for staff

**PREFERRED COMPETENCIES**:

- Emotional self-regulation
- Attention to detail
- Teamwork and collaboration
- problem-solving
- client focused
- time management and efficiency
- initiative leadership

**WORKING CONDITIONS**
- Interaction with employees, management, and the public at large.
- Interaction with others on the wedding circumstances including situations of a highly sensitive nature,
- Flexible hours, including nights, weekends, and holidays.
- High levels of trauma content and pressure
- Intermittent physical activity including walking, standing, sitting, lifting up to 50lbs
- Exposure to infectious waste or illness
- Exposure to external weather conditions, pets.
- Safety precautions due to proximity with hazardous materials and/or contagious diseases.
- Flexible to travel between